Job Details
Program Specialist (4168U) - 77454
2025-04-15 University of California Berkeley Berkeley,CA
Description:
Program Specialist (4168U) - 77454
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.
Departmental Overview
Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community.
SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers engage in campus activities. The department provides more than 2,000 summer courses, fall freshmen programs, study abroad experiences, global internships, and year-around programs or courses, lectures, special events and interest circles for older adults.
Position Summary
Under general supervision, organizes and supports existing international programs. Works directly with instructors or liaison campus department to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), assisting them in finalizing course syllabi for the Course and Instructor Approval (CIA) Process. Resolves student/instructor disputes, when appropriate, refers issues to the Program Director. Orients new instructors/GSI/independent contractors to Extension international policy and procedures.
Application Review Date
The First Review Date for this job is: 04/21/2025.
Responsibilities
Required Qualifications
Preferred Qualifications
Salary & Benefits
This is a 2-year, full-time (40 hours/week), contract appointment, eligible for UC benefits with the possibility of extension. This is an exempt position, which is paid monthly at an annual rate. This position is eligible for up to 80% remote work (1 day on-site per week) within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change.
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
How to Apply
Other Information
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.
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Program Specialist (4168U) - 77454
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.
Departmental Overview
Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community.
SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers engage in campus activities. The department provides more than 2,000 summer courses, fall freshmen programs, study abroad experiences, global internships, and year-around programs or courses, lectures, special events and interest circles for older adults.
Position Summary
Under general supervision, organizes and supports existing international programs. Works directly with instructors or liaison campus department to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), assisting them in finalizing course syllabi for the Course and Instructor Approval (CIA) Process. Resolves student/instructor disputes, when appropriate, refers issues to the Program Director. Orients new instructors/GSI/independent contractors to Extension international policy and procedures.
Application Review Date
The First Review Date for this job is: 04/21/2025.
Responsibilities
- Plans and schedules course offerings, identifies course topics.
- Program Operations Support
- Under general supervision, organizes and supports existing international program(s).
- Works directly with instructors or liaison campus department to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), assisting them in finalizing course syllabi for the Course and Instructor Approval (CIA) Process.
- Tracks progress of CIA process and alerts program director of any potential issues.
- Assists in the recruitment of new instructors and solicits course proposals.
- Works with program director to identify potential instructors; coordinates instructor interviews, and is involved in assessing instructor candidates.
- Assists in planning and scheduling course offerings and course topics.
- Schedule courses and arrange for classroom space for a portfolio of classes.
- Provide administrative and logistical support to the department's most complex programs, including monitoring and updating online groups and programs.
- Establish and maintain files for students, courses, and instructors on all applicable systems arrange for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials.
- Performs administrative tasks for payments, pre-approvals and tracks budget for program(s) and reports any discrepancies to program director.
- Tracks student or participant performance and course desirability.
- Enrollment/Student/Instructor Support Provides support for students and instructors in collaboration with lead student advisor.
- Advises prospective student applicants on program options and assesses admission eligibility.
- Assists students in determining proper courses to complete program requirements.
- Provides extra assistance to international students who have a wide variety of questions about programs, life in Berkeley, and activities on campus.
- Support the admissions review process by verifying application materials.
- Puts together data analysis summaries/metrics on recruitment #s and enrollment #s.
- Researches and resolves enrollment issues.
- Resolves student/instructor disputes, when appropriate refers issues to the Program Director.
- Orients new instructors/GSI/independent contractors to Extension international policy and procedures.
- Responds and resolves urgent situations such as last-minute course schedule or location changes, informing students and instructors of changes.
- May create and present training materials for instructors or students pertaining to navigating LMS and/or Extension procedures discrepancies to program director.
- Facilitates and supports own and others special program events.
- Event Planning
- Organizes and coordinates student/instructor orientations, information sessions, departmental program extracurricular activities, closing ceremonies and special events for visiting students, agents and international partners.
- Serves as the lead in collaborating on site visits at various Bay Area entities (e.g. companies, startups, nonprofits).
- Collaborates with student advisor and other team staff to put together presentations and event handouts; verifies presentation and handout information for accuracy.
- Conducts presentations, facilitate workshops and information sessions at orientation events; presents program information to incoming students.
- Supports the organization of student focus group sessions in collaboration with the program teams and other stakeholders.
- Actively participates in supporting long-range strategic planning for existing international public educational programs.
- May conduct research on various international programs, compiling information to support a program director's decision to create a new course or program.
Required Qualifications
- Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
- Thorough and effective verbal, written and interpersonal communication skills and presentation skills.
- Thorough knowledge of and/or can quickly learn campus policies and procedures.
- Thorough knowledge of and skill in delivering programs.
- Thorough knowledge of current public educational programs and trends.
- Thorough skills to conduct needs assessment and development of new presentations/courses to meet organizational needs.
- Knowledge of managing a portfolio of business and management courses at the university or corporate level.
- Skill in using business software systems in the completion of work assignments; i.e. Word, Excel, Access, PowerPoint.
- Thorough knowledge of work environments in international higher education institutions, their organizational structure and processes.
- Thorough knowledge of international higher education systems and their issues of concern with respect to developments in global economics and geopolitics.
- Thorough written, verbal and interpersonal communications, tact and political acumen to effectively represent the campus and interact with representatives and leaders of higher education institutions and corporations.
- Advanced written, verbal, and interpersonal communication skills, including skill to produce information that is appropriately presented and effectively received by target constituencies.
- Advanced intercultural communication skills to effectively manage intercultural teams as well as the relations with international students and life-long learners, parents, agents and representatives of institutional or corporate partners.
- Active listening skills, including advanced critical thinking and analytical skills.
- Skill to recognize potential areas of constituency concern and address, resolve and/or mitigate problems or issues.
- Ideal candidate will be a self-starter, with a strong entrepreneurial spirit.
- Thorough research, analytical and critical thinking skills, including sound judgment and decision-making skills and skill to correctly identifying real and potential problems, advising directors as required, and proposing effective strategic resolutions.
- 1-3 years of international education work experience.
- Bachelor's degree in related area and/or equivalent experience/training.
- Continuing education in related field required.
Preferred Qualifications
- 3-5 years of progressive experience in international higher education administration.
Salary & Benefits
This is a 2-year, full-time (40 hours/week), contract appointment, eligible for UC benefits with the possibility of extension. This is an exempt position, which is paid monthly at an annual rate. This position is eligible for up to 80% remote work (1 day on-site per week) within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change.
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
How to Apply
- To apply, please submit your resume and cover letter.
Other Information
- This is not a visa opportunity.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.
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