Job Details

CTG is seeking to fill a Client Services Manager (Epic Experience Required) opening for our client in San Francisco, CA.

Location: Remote

Duration: 3 years

Work Schedule: Pacific Hours

Duties:

1. Manage and strengthen client relationships to ensure high levels of satisfaction, retention, and service delivery.
2. Address client inquiries, concerns, and service requests promptly and professionally.
3. Collaborate with clients and internal teams (e.g., training, infrastructure, security) to ensure seamless support.
4. Ensure service quality guidelines and service level targets are met across all engagements.
5. Oversee Epic system support, including upgrades, troubleshooting, and optimization of modules such as Ambulatory, Inpatient, or Revenue Cycle.
6. Lead and mentor a team of Epic Analysts, fostering growth, accountability, and excellence.
7. Analyze support performance data and translate insights into value-driven client strategies.
8. Prepare and lead quarterly business reviews to evaluate performance and plan future service delivery.
9. Manage client change requests and assess their impact on value delivery and project scope.

Skills:

1. Exceptional client service, communication, and program management skills.
2. Proven leadership and mentoring capabilities for analysts and team leads.
3. Ability to manage multiple client accounts and deliver results in a fast-paced environment.
4. Strong analytical, organizational, and problem-solving abilities.
5. Collaborative mindset with experience working across IT, clinical, and business teams.

Experience:

1. 3+ years of experience in a client-facing healthcare IT role (Client Services Manager or Account Manager preferred).
2. Hands-on experience with Epic Systems—implementation, support, or testing.
3. Broad understanding of healthcare operations, EHR workflows, and Epic system optimization.
4. Experience with service management practices and performance reporting.

Education:

1. Bachelor's degree in Healthcare Administration, IT, Business, or related field (or equivalent experience).
2. 3–5 years in a functional leadership or management role with supervisory responsibilities.
3. Epic certification is a plus and/or proven experience leading support or implementation across multiple Epic modules.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at ...@ctg.com. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $145,000 to $155,000/annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.