Job Details

Ambulatory Care Outreach Coordinator

  2025-04-14     Creative Solutions Services, LLC     San Francisco,CA  
Description:

The Administrative Coordinator will oversee a number of operational functions in support of the Interventional Cardiology Labs (Cardiac Catheterization and Electrophysiology). This role will be the primary liaison between West Bay and other Hospital with a primary focus on Interventional Cardiology procedures.This role will be responsible for the coordination and scheduling of outpatient interventional cardiovascular procedures at Hospital; ensuring appropriate authorization has been obtained and documented; communicating with referring and performing providers, patients, and other peers or administrative teams; daily review of outpatient and any inpatient requests; maintaining a collaborative effort with the revenue management team and other key stakeholders to ensure appropriate and accurate billing reconciliation and supply utilization; working with department based leadership at both sites to ensure operational efficiency and productivity.This role will also be the operational back-up support to peers in the Gastrointestinal Department during times of vacation, leave, or sick call in a similar liaison capacity.Responsibilities: Coordinates daily scheduling activities and monitors workflow of administrative services including patient registration, authorization, referral coordination, medical records storage, billing for Hospital procedures.Troubleshoots day-to-day administrative and IT issues. Handles escalated issues seeking clinical input when appropriate.Daily monitoring and active processing of insurance verification, pre visit and post visit authorization issues, proactive escalation to leadership, patient outreach, and service recovery.Partners with the stakeholders and leadership to identify and implement improvement opportunities to ensure safe and effective flow of information between two EMR systems, coordination of care at both sites, and ensuring documentation compliance (ie: procedural reports, etc).Experience: Familiarity of clinic medical billing practices including coding, billing systems and documentation requirements. Knowledge of procedural areas and patient care workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area.Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments.Strong communication skills; includes verbal, written and active listening. Ability to clearly and concisely communicate clinic rules and regulations.Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team.Proven organizational skills and the ability to effectively manage time and prioritize tasks.Takes initiative. Ability to meet tight deadlines and manage several projects simultaneously, respond rapidly to conflicting priorities, and handle tasks with high degree of accuracy.Ability to perform all commonly applicable functions in word processing and spreadsheet software. Skills in data management. Ability to use relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.Current outpatient scheduling experience in a hospital-based procedural setting requiring the coordination of multiple stakeholders, vendors, and other allied health services.Epic, Epic Optime, Epic Cadence, and Cerner proficiency.Knowledge of Interventional Cardiovascular Procedures.Knowledge of Lawson ordering and billing.Skills: Ability to review a case request and schedule the patient with the appropriate provider and/or room.Facilitate care using contacts in social work, department leadership, and /or ambulatory clinics.Assisting with the coordination of the patient's care team, including family, social work, or other facility.Coordination of care concerns with referring/operating providers and other care team members.Answering of clinical questions including risk/benefit discussions or outcomes.Issues with the care the patient received while in the lab.Education: Bachelor's degree in related area and 1+ years of related work experience; and / or equivalent experience / training.About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#J-18808-Ljbffr


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