Job Details

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Renewals Manager

San Francisco, California
Full Time

We are looking for a highly motivated and results-oriented Renewals Manager to join our Customer Success team. This role is critical to driving predictable revenue through timely customer renewals in the commercial customer segment. The ideal candidate is skilled at building strong customer relationships, negotiating agreements, leveraging digital strategies and data to streamline processes.

What the role will involve:

• Digital Experience: Build a digital motion to maintain customer relationships, ensure customer satisfaction, align on business objectives and manage adoption at scale.
• Renewals Management: Proactively manage the customer renewal process, ensuring timely execution of contracts across commercial accounts.
• Negotiation: Lead renewal discussions, overcome objections, and manage escalations effectively to secure favorable outcomes.
• Data Analysis: Use customer data and insights to forecast renewals and identify potential churn risks, working closely with Customer Success to mitigate them.
• Process Improvement: Develop and implement scalable processes to improve the efficiency and effectiveness of the renewal motion.
• Collaboration: Partner with Sales, Product, and Customer Success teams to align on account strategy and share customer feedback to drive product improvements.
• Reporting: Track and report on renewal performance metrics, including renewal rate, expansion revenue, and churn rate, to ensure alignment with company goals.

Requirements:

• Experience: 3+ years of experience in a renewals, account management, or customer success role within a SaaS or technology company.

Skills:

• Implemented digital strategies to drive work efficiency.
• Strong negotiation and relationship-building skills.
• Ability to analyze customer data to inform strategy and decision-making.
• Excellent communication and presentation skills.
• Working experience with backend development and devops teams is a plus.
• Tools: Proficiency in SaaS tools such as Salesforce, Clari, and Gainsight.
• Education: Bachelor's degree in Business, Marketing, or a related field.

Location:

San Francisco strongly preferred but open to remote in the US

Working at Hasura:

At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem. As a team, we take a lot of pride in our work. We obsess about our users and their business so we can craft solutions that exceed expectations and inspire delight.

Perks of working at Hasura:

• Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that caters to individual preferences and promotes effective teamwork.
• Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
• Equipment and Learning Allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
• Donation Matching:We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
• Flexible Schedules & PTO: Because of our asynchronous ways of working, employees can work with their manager to set a work schedule that enables a healthy work-life balance while ensuring adequate support and team coverage. This flexibility is complemented by generous paid time off (PTO) options.

Applying:

Even if you don't fulfill 100% of the above requirements or are unsure whether this would be the right fit, we'd love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.

If you are a person with a disability needing assistance with the application process, please contact ...@hasura.io or +1 833-###-####.

About Hasura:

Hasura's mission is to be the default data access layer for next-gen apps and AI — by making it radically easy for developers to connect their apps to data — no matter its location. We cut out the inefficiencies in enabling fast, secure, and reliable API access to data, so you can focus on building, shipping faster, and scaling with confidence. With 30,000+ GitHub stars, 600M+ downloads, and an open source core, Hasura is a developer favorite that powers the data access layer at companies of all sizes — from Fortune 500 workflows to rising startups. We're a global team with offices in San Francisco and Bangalore.

Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.