Job Details

890 Residential Services - On-Call Client Safety Navigator

890 Hayes St, San Francisco, CA 94117, USA Req #1112

Monday, April 7, 2025

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Health RIGHT360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery. Residential programs run 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do.

The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty.

KEY RESPONSIBILITIES

Client Services:

Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty. Conducts “house runs” to verify if clients' rooms are in order and if client chores have been completed and reports this information to the team in writing. Performs and documents hourly safety checks to ensure all clients are safe and accounted for. Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed.

Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high-pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non-confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers Narcan as needed. Documents incident reports as needed. Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter. Conducts and documents frequent safety checks throughout shift to observe the location and ensure safety of each client in the program. Monitors meal periods in the dining hall. Ensures a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Works collaboratively with service providers and administrative staff to maintain an orderly environment.

Administrative and Documentation Responsibilities: Maintain client sign in/out log, visitors sign in/out logs, hourly safety checks. File incident reports as needed. Communicate client updates and facility needs/updates in writing to the team each shift.

QUALIFICATIONS

• Education Required: High School Diploma or equivalent
• Experience counseling or teaching adults and/or facilitating workshops.
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions.
• At least 2+ years of ‘lived experience' with the community behavioral health system and/or criminal justice system.
• Must complete background check and livescan clearance.

Knowledge

Knowledge of San Francisco community behavioral health and public health systems.

Proficient in MS Word, Teams, Excel, PowerPoint, and Internet applications.

Ability to respond quickly and use good judgment in unusual and emergency situations.

Skills and Abilities

Demonstrated ability to interface with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.

Proven ability to build strong relationships with colleagues, community organizations, and the broader community.

Understanding of social determinants of health and importance of whole person care.

We will consider for employment qualified applicants with arrest and conviction records.

• 890 Hayes St, San Francisco, CA 94117, USA