Job Details

The Site Supervisor manages the daily operations of the program shelters and transitional living programs (transitional living programs apply only to youth program). Also, oversees Shelter Specialist staff (regular and relief staff) for the site/s under their care who provide direct supervision and care to homeless clients.

Salary: $70,630.56 - $74,867.52 Annually

ESSENTIAL FUNCTIONS

• Ability to handle and respond to emergency incidents, including medical, mental health, violent and/or other unanticipated events, including evacuation due to earthquake, chemical release, or other incidents.
• Monitor facilities maintenance and conduct daily safety and cleanliness checks of physical site under their care.
• Supervise on-site program activities.
• Oversee and audit the accurate completion and submission of daily logs, incident reports, medication logs, client documents and other shelter documentation to ensure that they meet standards.
• Responsible for verifying that all client files have completed intakes, exits, TB results within 14 days, and other required documentation (at all sites).
• Work closely with other homeless services, vocational institutions, drug and alcohol abuse treatment programs, and mental and medical service providers to ensure services are being adequately delivered.
• Communicate and work with Program Coordinator and Program Manager to ensure functioning of the program.
• Support client to successfully engage and follow through on daily case-plan activities.
• Facilitate weekly facility house meetings (for all sites).
• Documentation in case records and files to ensure the written record of work performed on behalf of youth including completion of incident reports and notice of action forms.
• Always maintain a clean and welcoming facility.
• Supervise, train, and evaluate performance of Shelter Specialists to ensure consistent adherence with site operations designed to maintain a clean and safe environment in our facilities.
• Support and coach staff around using a trauma-informed care approach when enforcing program rules and engaging in group and one-on-one interactions.
• Monitor that all clients receive a thorough site orientation and receive all initial shelter necessities upon arrival at all sites (hygiene kits, bedding supplies, locker assignments/locks, etc.), as well as comply with bed bug prevention protocols.
• Oversee facilities upkeep, maintenance and ensure timely and thorough site-based ordering across all sites (food, office supplies, program supplies, etc).
• General milieu management.
• Other duties as required.

JOB QUALIFICATIONS

• Experience using Microsoft Office Suite, or equivalent, particularly Word and Excel, preferred.
• Must be sensitive to client and volunteer needs and be able to manage multiple priorities.
• Must conform to HIPAA regulations regarding client confidentiality.
• Strong interpersonal skills.
• Effectively communicate with and relate to diverse, multi-ethnic, homeless, and low-income individuals with multiple barriers.
• Must possess knowledge and awareness of Contra Costa County health and social services programs.
• Must pass a criminal and fingerprint background check.
• Must have a clean driving record and valid California license to be able to transport clients in county vehicles.

Desired Qualifications:

• Bilingual, bicultural in Spanish.
• Lived experience of homelessness and/or accessing behavioral health services.
• Previous experience or training in street outreach and clinical case management.
• Knowledge of Contra Costa County and community resources.
• Knowledge of the Contra Costa emergency provider network.
• Prior experience with documentation and billing procedures.

EDUCATION/EXPERIENCE

• Associate of Arts Degree in social services or a related field from an accredited college.
• Substitution: 60 semester college units.
• Additional years of experience as outlined above may substitute for the education on a year-for-year basis.
• Minimum of 3 years of experience working with vulnerable or special needs populations.
• Minimum of 1 year supervisory or management experience.

PHYSICAL DEMANDS

Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling / Fingering: Frequently
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 50 lbs
Push/Pull: Occasionally - Up to 50 lbs
See: Constantly
Taste/ Smell: Not Applicable

WORK ENVIRONMENT

General Office Setting, Indoors and homeless shelters (Cali house, Mary McGovern and Pomona Apartments).

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.