Job Details

Salesforce Inc. seeks Manager, Technical Consulting in San Francisco, CA:

Job Duties:

Responsible for providing strategic people leadership, ensuring overall customer satisfaction, managing a team of services professionals, and ensuring overall quality across a portfolio of professional services clients. Serve as the bridge/translator between the sales and delivery teams to ensure that requirements and dependencies are well understood. Supervise current state operations in a fast-moving environment, and identify, prioritize, and implement process improvements within the broader team, and guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Manage a team of Technical Consultants and strive to better understand and improve backend processes to help our Services teams thrive. Partner with Communities, Enablement, Recruiting and Employee Success to lead people management initiatives, and works across several business areas including Project Delivery, Delivery Leads, Operations Managers, Product, and Practice teams to ensure customer and Services success. Identify and lead internal strategic initiatives to grow the consulting practice, serve as a trusted advisor to the client and maintain a utilization target of 78% as a People Manager, Technical Consulting, and serve as an active contributor to the community's overall knowledge base and expertise. Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution and manage customer expectations and negotiate solutions to complex problems with both the customer and third-party partners. Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward, and help clients and employees consistently meet/exceed goals and metrics. Positively impact customer renewals and extensions (when applicable), represent their team members in relevant staffing conversations and serve as a point of escalation for team members on their customer engagements.

Minimum Requirements:

Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field. A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements:

1. Architecture and design of business process;
2. Software Consulting;
3. Solution Design;
4. LWC;
5. Version Control;
6. Object oriented programming;
7. Apex;
8. Triggers;
9. Application development for cloud based applications;
10. Agile software development practices.

Any suitable combination of education, training and/or experience is acceptable.

Salary: $143,300.00 - $236,500.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link:

Submit a resume using the apply button on this posting or by email at: ...@salesforce.com at Job# 21-10199. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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