Job Details

Location: San Rafael
Position Type: Full-Time

Job Summary: This role requires someone who can lead a team, maintain an exceptional customer experience, manage slab and sample inventory, and drive showroom sales growth while ensuring a visually appealing and organized display. We are seeking a highly motivated and dynamic Tile and Natural Stone Showroom Director to oversee the daily operations of our showroom. The ideal candidate will be passionate about design, customer service, and sales, with extensive knowledge of residential luxury goods preferably in tile, stone, and other flooring materials.

The Showroom Director is responsible for overseeing all aspects of showroom operations including team leadership, project management, and creative direction. This strategic leader will manage a diverse team of creative professionals, including senior and junior designers, providing mentorship to nurture creativity and collaboration. They are accountable for managing small to large-scale showroom projects, defining project timelines, project budgets, and resource allocation to ensure successful project delivery.

The Showroom Director collaborates closely with clients and the design team to provide strategic solutions and maintain residential and trade account cohesion. They ensure that the showroom and service to clients aligns with quality standards, brand guidelines, and industry trends, staying updated on emerging trends and best practices to foster innovation and creativity within the showroom.

Key Responsibilities:

1. Team Leadership and Development:
   • Supervise and motivate a team of showroom designers and slab associates, ensuring they provide excellent customer service and are knowledgeable about product offerings.
   • Train new hires and provide ongoing training to existing team members on product knowledge, sales techniques, and customer service standards.
   • Set sales goals and performance metrics for the showroom team, regularly tracking progress and providing feedback.
   • Successfully manage complex dynamics in the showroom from internal to external relations.
2. Showroom Management:
   • Oversee the day-to-day operations of the showroom, ensuring a clean, organized, and visually appealing environment.
   • Maintain and refresh product displays to showcase a wide variety of tile and natural stone products in an engaging and aesthetically pleasing manner.
   • Ensure the showroom layout is customer-friendly, facilitating easy browsing and inspiring design ideas.
3. Sales and Customer Service:
   • Provide expert product knowledge and design advice to customers, helping them select the best products for their projects.
   • Engage with customers in a professional, friendly manner to build relationships and foster repeat business.
   • Drive showroom sales by creating a positive and welcoming shopping experience that encourages customer purchases.
   • Handle customer inquiries, complaints, and special requests with a high level of professionalism and efficiency.
   • Provide sales support to the showroom team.
   • Manage client interactions and projects as needed.
4. Slab Inventory and Sample Stock Management:
   • Monitor slab inventory to ensure the showroom is adequately stocked with popular products.
   • Collaborate with purchasing and suppliers to ensure timely delivery of products, resolve any supply chain issues, and keep product offerings up-to-date.
   • Perform regular sample inventory audits and report discrepancies to the design team.
   • Maintain a stocked, clean, organized sample library of relevant samples in collaboration with the design team.
5. Marketing and Promotion:
   • Participate in showroom events such as customer appreciation days, design workshops, or trade shows.
   • Collaboration with the business development team on showroom events.
   • Provide the leadership team with product requests and vendor marketing materials.
6. Administrative Duties:
   • Manage showroom scheduling and staff coverage to ensure appropriate staffing levels during peak hours and special events.
   • Prepare reports on sales performance, customer feedback for the leadership team.
   • Maintain showroom budgets, ensuring cost-effective operations and maximizing profitability.
   • Maintain showroom and operational supplies, ordering as needed.

Qualifications:

1. Experience:
   • Minimum of 3 years of experience in luxury product market, showroom management, preferably in tile, flooring, or home design industries.
   • Minimum 3 years in a creative industry across B2B and/or B2C companies.
   • Proven track record in team leadership, sales, and customer service.
2. Skills:
   • Strong knowledge of tile, natural stone, and related products.
   • Excellent interpersonal and communication skills, with the ability to connect with diverse customers.
   • Leadership ability to inspire and manage a team.
   • Strong organizational skills and attention to detail.
   • Proficiency in Google Workplace platform and showroom management software (e.g., POS systems, sales and inventory management system and CRM).
3. Education:
   • Bachelor's degree in business, design, or a related field is preferred.
   • High school diploma or equivalent required.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 lbs (e.g., boxes of tile, display materials).
• Comfortable working in a showroom environment with varied lighting and temperatures.

Benefits:

• Competitive salary $70,000 - $100,000 plus performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO).
• Employee discounts on products.
• Opportunities for career growth and advancement.

How to Apply: Please submit your resume and a cover letter outlining your experience and why you would be a great fit for this position to ...@ceramictilecenter.com