Job Details

It's your time, make it matter.

At SITECH and Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates everyaspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At SITECH and Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. SITECH and Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! SITECH is part of the Peterson Technology Group where you will be in front of the latest in Construction Technology products from Trimble, CAT and Teledyne, such as Machine Control, Augmented Reality, Drones and Robotics.

Job Description

SITECH NorCal has a need for a Bench Technician at our San Leandro, CA location.

SUMMARY

The main purpose of this position is to perform product repair/maintenance for SITECH/Trimble products, while also supporting SITECH salesforce and our customers. Products to be worked on include Trimble Machine Control products such as GPS Base Stations, GPS Rovers, Control Boxes, Data Collectors, as well as optical equipment such as Robotic Total Stations, Rotating Lasers and Levels.

The objectives of this position are to fulfill service repair obligations to SITECH NorCal customers in a timely manner through the execution of service processes and procedures. This includes, but not limited to, product repair, technical support, and documentation.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Assist in the management of all customer contact information within the CRM package (SalesForce.com) and service parts logistics/inventories.
• Handle all service-related products, customer requests and service parts inventory are critical to the success of our organization's service/support goals in a timely manner.
• Repair SITECH / Trimble GPS Machine Control products, as well as Optical equipment such as Robotic Total Stations, Lasers and other general construction equipment.
• Process related inventory transactions and required paper work that pertains to service inventory management requirements.
• Complete delivery checks on new equipment going out to customers
• Manage service parts inventory levels.
• Assist with the management of customer contact information within SITECH NorCal's CRM databases to insure accurate data recording.
• Direct interface with customers and SITECH NorCal sales network.
• Work towards defined key metrics regarding turnaround time, technician productivity and quality.
• Communicate with customers on any questions they might have regarding their equipment or any repairs that have been done to their equipment.
• Be available to answers incoming calls when needed.
• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

Associates Degree from a fully accredited college in a closely related field; and a minimum of 2 years of directly related experience in electronics, mechanical, and/or optical service repairs, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

The pay range for this position is: $38.40 - 40.00 hourly. We also offer a total compensation package in addition to base salary.

Sitech Norcal, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.