Job Details

Director, YouTube Trust and Safety, Enforcement and Operations

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• Bachelor's degree or equivalent practical experience.
• 15 years of experience in internet services, process improvement, or customer support.
• 10 years of experience delivering global operations against core metrics, identifying and executing process improvements in business operations, support operations, or management consulting roles.
• 10 years of experience in managing individuals, managers and teams, coaching, and developing a team.
• Ability to work non-standard work weeks as escalations require.

Preferred qualifications:

• Master's degree or PhD in a related field (i.e., general business, operations management, analytical, technical).
• Experience or demonstrated interest in content policy or anti-abuse operations.
• Proven ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
• Outstanding influencing and executive communication skills, with the ability to build strong relationships with cross-functional partners.
• Strong business judgment, strategic and analytical capabilities, including using data to drive strategy and business action.

About the job

YouTube's Trust & Safety (T&S) team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontline of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

The Trust & Safety Enforcement and Operations (E&O) team ensures that YouTube's Community Guidelines are effectively and efficiently enforced across the platform.

As the Director, YouTube Trust and Safety, you will be responsible for managing several critical, global verticals including misinformation. The role requires thinking through the unique challenges of a broad array of policy areas while overseeing scaled workflows to enforce YouTube's policies accurately and efficiently. This role will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines. This role will require occasional on-call work on weekends and holidays on a rotational basis.

Responsibilities

• Lead, grow, motivate the Vertical teams to deliver excellent core operations while handling complex customer, press, regulator, and executive escalations. Deliver operational performance across all aspects of vertical management to ensure platform safety and effective enforcement of YouTube's Community Guidelines.
• Develop relationships with key cross-functional partners to help develop and launch new products and policies that impact the different Verticals. Offer subject matter expertise and high-quality judgment on policy, product, and enforcement issues with the ability to advise cross-functional partners.
• Oversee talent acquisition and retention, performance management, and team goals and deliverables for the organization.
• Contribute to the Bay Area Trust and Safety Leadership team as an advocate of team culture and steward of core YouTube Trust and Safety values.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

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