Job Details

Our home automation client is looking for an Operations Specialist in Hayward, CA. This is a full-time and on-site role, it is a long-term role. Must have AV experience.

Responsibilities:

Operations:

• Manage fleet logistics, including coordinating vehicle registrations, accidents, and maintenance with technicians and project managers.
• Collaborate with the fleet management firm to ensure compliance and regular upkeep.
• Oversee certain warehouse supervisory tasks and reconcile equipment at the end of jobs.
• Handle ordering and coordination of event-related items such as balloons and flowers.
• Arrange accommodation for employees or events as needed.
• Assist in planning and organizing company gatherings and parties.

Client & Project Support:

• Support ongoing projects (currently ~20) and potential quick-turnaround special projects.
• Coordinate with the client service department for high-end service needs.
• Address urgent requests, such as troubleshooting issues before major client events.
• Provide top-tier service for elite clientele, including managing NDAs and background checks when necessary.

Must-Have Skills & Experience

• 3+ years of experience in a support role in AV/home automation industry
• MUST HAVE basic understanding of audio-visual equipment and technology, including knowledge of manufacturer brands and models (e.g., speakers and their configurations).
• Familiarity with contracts, invoices, and project documentation.
• Experience with fleet and asset management (handling company vehicles, warehouse inventory, and equipment tracking).
• Ability to handle high-end clients and maintain confidentiality.
• Proficient in using spreadsheets, financial reconciliation, and managing invoices.
• A proactive, go-getter attitude with a strong work ethic and attention to detail.
• Proficient in MS Suite, especially Excel

PERKS: $36-$38 per hour, 100% paid employee medical, dental and vision insurances, 25 PTO days per year, 401k plan, possible reimbursement for commuting expenses

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