Job Details

*Applicants must reside in the San Francisco Bay Area and be willing to travel for client meetings in the region.

Job Summary:

This position is responsible for developing and implementing standard and non-standard competitive sales and retention strategies for Multi-State accounts; providing a positive experience to customers with Multi-State accounts with minimal guidance; supporting change management for new tools and capabilities; ensuring collaboration within teams to support customer needs for Multi-State accounts; executing sales and renewals for Multi-State accounts with minimal guidance; and meeting standard and non-standard goals for sales and retention of Multi-State accounts.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; collaborates cross-functionally to solve business problems; communicates progress and information.
• Provides a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers.
• Demonstrates commitment to KP sales and retention goals by implementing strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; maintaining updated Customer Relationship Management (CRM) platform.
• Contributes to the execution of sales and renewals by implementing the RFR process end-to-end, following established timelines and best practices; executing sales and renewals including administration, negotiations, and presentations.

Minimum Qualifications:

• Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Health Insurance License (Maryland) within 3 months of hire.
• Accident and Health Insurance License (California) within 3 months of hire.
• Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire.
• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire.
• Health Insurance License (Oregon) within 3 months of hire.
• Disability Insurance License (Washington) within 3 months of hire.
• Health Insurance License (Virginia) within 3 months of hire.
• Accident and Sickness Insurance License (Georgia) within 3 months of hire.
• Accident and Health Insurance License (Colorado) within 3 months of hire.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Negotiation; Benefits/Services; Customer Experience; Goal Setting; Member Service.

Preferred Qualifications:

• One (1) year of experience managing multi-state accounts.
• Two (2) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.

Disclaimer:

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status.

Seniority level

Associate

Employment type

Full-time

Job function

Sales, Business Development, and Customer Service

Industries

Hospitals and Health Care, Insurance, and IT Services and IT Consulting