Job Details

Job Title: Complaint Investigations Tech

Location: Alameda CA 94502

Duration: 6 Months

Shift: 1:30 PM TO 10:00 PM

• The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position.