Job Details

Field Service Manager

US-CA-San Francisco

Job ID: 32209
Type: Full-Time
# of Openings: 1
Category: Field Service
CA - San Francisco

About the Role

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialists within a dynamic environment sound like your sweet spot?

Canon U.S.A, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward.

We're looking for a true go-getter to oversee:

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• The warehousing process as it relates to merchandise and inventory.
• The development and education of the team as it relates to new technology in an evolving industry.

Do you meet these requirements?

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with a vast knowledge of digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills including the desire to develop and lead a team.
• Possess excellent time management skills.

In accordance with applicable law, we are providing the anticipated base salary for this role: $68,000 - $92,520 annually. This role is eligible for a transportation allowance.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to