Job Details

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong, and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Bayview YMCA is an anchor service provider of housing stability and resident support in San Francisco. Our mission is to provide holistic and comprehensive programs that support health, wellness, and self-efficacy in youth, families, and communities.

The Services Coordinator plays a key role in connecting families to essential resources and services that enhance family stability, self-sufficiency, and long-term housing security. Based off-site at Armstrong Place, this position requires proactive engagement to build relationships with residents and link them to community resources that support their well-being. The ideal candidate is adaptable, resourceful, and committed to fostering a thriving community. This role requires flexibility, strong interpersonal skills, and reliable transportation for attending meetings and trainings.

Job Responsibilities

Resident Support & Case Coordination

• Provide one-on-one support to residents, assisting them in developing plans to overcome barriers to personal success, including goal setting, planning, and referrals to internal and external resources.
• Conduct extensive outreach to residents to ensure engagement with available services.
• Collaborate with branch staff and community partners to troubleshoot resident issues and develop strategies for success.
• Facilitate groups, workshops, and events as needed to support residents.

Crisis Management & Conflict Resolution

• Demonstrate strong conflict resolution and de-escalation skills to handle volatile situations while ensuring personal safety.

Program Administration & Reporting

• Collect and maintain accurate data related to case coordination and reporting.
• Follow reporting procedures and ensure compliance with data collection platforms.
• Maintain confidentiality of client data and adhere to all policies and procedures.
• Communicate regularly with the FSS Senior Director regarding programming updates and partnership meetings.

Community Support Initiatives

• Support efforts to mitigate food insecurity for residents by connecting them with resources and assistance programs.

Qualifications

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Must be available Monday–Friday, 9 AM–5 PM, with occasional evening and weekend hours.
• Experience working with underserved, high-risk, and isolated populations.
• Ability to read, write, and effectively communicate in English.
• Strong data management skills, including the ability to collect, manage, and compile data for reporting purposes.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and data entry.

Preferred Qualifications

• AA degree in Social Work, Public Policy, Psychology, Public Health, Health Education, or a related field.
• Experience with housing stabilization, case management, and program reporting.
• Bilingual skills in Cantonese or Mandarin strongly preferred.

Work Environment & Physical Demands

This position is based off-site at Armstrong Place and involves a mix of office tasks, community engagement, and outreach. It requires sitting, standing, walking, and occasionally lifting up to 25 pounds. Reliable transportation is needed for meetings and trainings, with some evening and weekend hours as required.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The hourly rate for this position ranges from $25 to $30, based on experience, qualifications, and industry benchmarks. Compensation is aligned with grant funding approvals.