Job Details

Company Description

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Application Opening: 5/25/2022
Application Reposted: 11/06/2023*
*Announcement reposted to reflect changes in the minimum qualifications.
Application Deadline: Continuous

How to Apply:
Applications for Journey Information Systems Engineer - Applications Specialty are only accepted through an online process. Visit to begin the application process. Select “Apply Now” at the top of the job ad and follow instructions on the screen.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Description

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include mainframes, mini-computers, LANS, WANs and the physical and logical components that integrate these systems together as an enterprise networking backbone.

The 1042 Applications Engineer is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the systems or networks supported, and is more independent than the Assistant level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on large complex systems and networks. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results. Serves as a technical architect and systems integrator for large complex systems or networks.

Essential Duties:

1. Configures, maintains, enhances and supports commercial software packages, internally developed applications and web services.
2. Assists in customization and adding new features to commercial software packages and internally developed applications according to end user requests.
3. Maintains day-to-day operations of various applications.
4. Assists in designing and building new applications based on customer's requirements and specifications.
5. Writes and performs tests for applications, fixes problems as they arise and assists with product launches.
6. Provides technical support and helps to troubleshoot problems related to applications.
7. Writes technical documentation and uses best development practices regarding version control and testing.
8. Performs software upgrades and assists in keeping track of software licensing.

*This position may include additional duties as assigned.*

Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.

Education:
An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:
One (1) year of experience analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units or forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely-related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

If education verification is required, you must provide a copy of your diploma showing major or transcripts showing coursework completed. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

If experience verification is required, you must submit a letter from your employer on the employer's business letterhead stating your name, job title(s), dates of service in complete form (mm/dd/yy), a detailed description of duties performed and the verification letter must be signed by the employer or appropriate designee, such as a Human Resources Representative. Performance evaluations showing duties performed and dates of employment may also be submitted as verification documentation. Resumes are NOT verification.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Note: Any applicant whose application is deemed not qualified may reapply after 1 month upon successfully meeting the minimum qualifications for the given specialty area.

Note: Falsifying one's education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Department Specific Requirements

Positions with the San Francisco Airport
Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period. The past ten (10) years of the candidate's employment will be verified. In addition, candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.

Customs Clearance: This position with the San Francisco Airport Commission requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area.

Positions with the Sherriff's Department
Security clearance issued by the Sheriff's Department is required prior to appointment of positions with Jail Health Services and must be maintained for continued employment. Failure to demonstrate/show proof of security clearance may result in dismissal and/or termination of employment.

Positions with the Port
Positions with the San Francisco Port Commission require that incumbents are able to obtain a Transportation Worker Identification Credential (TWIC) certificate as a condition of employment. Additionally, candidates must be insurable under the Port's automobile liability insurance policy. Insurability must be maintained throughout employment.

Additional Information

Supplemental Questionnaire:
Applicants are required to complete a Supplemental Questionnaire as part of the online application process. The purpose of the Supplemental Questionnaire is to allow candidates to self-certify their qualifications for the position. Applicants must also complete the official application.

Tech Engineer – Applications Core Exam (Weight: 100%):
Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Tech Engineer – Applications Core Exam.

Note: A passing score must be achieved on all examination components in order to be placed on the Eligible List. The hiring department may administer additional position-specific procedures to make final hiring decisions.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process