Job Details

3PL and Drop Ship Operations Vendor Manager

United States, Remote

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

We are seeking a proactive 3PL and Drop Ship Operations Vendor Manager to optimize our fulfillment operations and drop ship supplier relationships as we continue to scale. In this role, you will manage a variety of vendors across our fulfillment center operations. Your efforts will drive performance improvements, streamline logistics operations, and ensure timely order fulfillment, ultimately enhancing customer satisfaction. The ideal candidate has managed multiple 3PL and Drop Ship vendors for a company that ships significant parcel volume, is extremely knowledgeable regarding best practices and meaningful metrics, and can move extremely fast in assessing problems and implementing corrective actions.

Responsibilities:

• Manage day-to-day operations for our same day fulfillment center operations and dropship vendor relationships.
• Conduct weekly business reviews, analyze metrics, and implement corrective actions to ensure performance goals are met.
• Collaborate cross-functionally to streamline operations and achieve a 3-5 day order-to-delivery cycle from overseas.
• Develop enhanced dashboards and reporting tools in partnership with engineering to support data-driven decision-making.
• Lead continuous improvement initiatives to optimize fulfillment workflows, reduce costs, and enhance overall operational efficiency.
• Prepare and present comprehensive reports on fulfillment metrics, operational performance, and strategic initiatives to senior leadership.

Qualifications:

• 7-10 years of experience in fulfillment, distribution, or logistics roles, in an ecommerce shipping environment. Preferably managing 3PLs and having a broad range of experience within 3PL operations.
• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field; Master's degree preferred.
• Proven track record in managing vendor relationships and driving efficiencies in fulfillment operations.
• Strong analytical skills with proficiency in data interpretation. Strong Microsoft Excel skills are also required.
• Excellent communication and negotiation skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Results-oriented mindset with a focus on operational excellence and continuous improvement.

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals.

Pay Range

$100,000 - $140,000 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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