Job Details

Client Services Assistant (CSA) Administrative Support

Center Point Inc. is seeking a Client Services Assistant in San Rafael.

Center Point Inc. provides substance abuse and mental health rehabilitation services for adult men and women.

The Client Services Assistant provides a variety of complex administrative support duties and functions as the first point of contact for clients and visitors. Many of the duties include but are not limited to call and email screening, maintaining calendars, scheduling, correspondence, typing, data entry, research and analysis, record keeping, filing, document preparation, providing client transportation to and from appointments, and any errands needed to keep the program running smoothly.

The Client Services Assistant also maintains a schedule of administrative deadlines; ensures that office systems and procedures are in place and functioning at optimum levels; identifies and suggests improvements; maintains filing areas, shared work, and storage areas; serves as a receptionist; intake/registration, maintains staffing continuity at the front desk.

KEY RESPONSIBILITIES:

Documentation Responsibilities: Performs general administrative tasks, such as filing, organizing, data entry, and billing. Assists in maintaining the appointment system (Outlook) or other assigned systems. Processes patient/client data entry through the company's various electronic systems according to guidelines established by Center Point to satisfy internal and external evaluation requirements.

Administrative Responsibilities: Manages receipt and routing of agency mail (incoming and outgoing). Assists and directs callers and visitors to appropriate employees and departments. Ability to operate a single or multiple-position telephone. Can work in a team-oriented environment. Orientation, training, and supervision of volunteers. Specific front desk responsibilities may be assigned --- and other duties as assigned.

Required Qualifications:

• Substance Abuse counselor registration or certification from a State of California Accredited Institution; CCAPP, CADTP, CAADE.
• Prior experience in front desk reception, administrative, and customer service.
• Commitment to working with diverse communities, including communities of color, homeless, users of illegal substances, ex-offenders, and persons with mental health concerns.
• Exhibits a professional demeanor, can discreetly handle sensitive and confidential information, and can work under pressure.
• Strong organizational, interpersonal, listening, speaking, and written communication skills.
• Ability to assist callers and visitors in an approachable and welcoming manner.
• Ability to work effectively with all levels and types of employees, management, clients, and guests.
• Ability to work cooperatively and effectively as part of a team.
• Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented.
• Strong proficiency with Microsoft Office applications (Excel, Outlook, and Word), specifically Word Outlook and Internet applications.
• Knowledge of HIPAA regulations.
• Excellent attention to detail, ability to work independently, and strong organizational skills.
• High School Diploma or GED equivalent.
• Must possess a valid California Driver's license.

Desired Qualifications:

• Substance abuse facility experience.
• Two years experience working in a medical front office setting, preferably in a Social or Human Services Organization.
• Understanding of addiction, criminal, and homelessness issues and ability to provide non-judgmental, client-centered services.
• Evaluation, research, and grant management skills are a plus.

Job Type: Full-time

Salary

$22.00- $24.00 per hour

Benefits:

• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In Person.

COVID-19 considerations

Must be vaccinated

Our Mission

Center Point's mission is to provide comprehensive social, educational, vocational, medical, psychological, housing, and rehabilitation services to combat social problems such as substance abuse, poverty, unemployment, and homelessness. Center Point offers rehabilitation and treatment services that interrupt the abusive cycles of psychological, social, and economic dislocation by providing critical training and support so that individuals and families can claim self-worth and dignity.