Job Details

Job Description:

The Sales Administrator (Order Management/Sales Support) position is a critical role that will support the Sales team by efficiently processing high volumes of Quotations and Sales Orders using Oracle. This role will involve providing exceptional customer service to both external and internal teams while collaborating with cross-functional departments such as Sales, Procurement, Finance, Service, Order Fulfillment, and Logistics.

Primary Responsibilities:

Sales Order & Quotation Processing: Process a high volume of Quotations and Sales Orders in Oracle in compliance with SOX controls, corporate policies, and Revenue Recognition requirements for the AMER Region, ensuring timely and accurate entries.

Sales Support: Assist Instrument Field Sales with their requests and provide support to specific Sales Districts.

Account Management: Manage customer master/account requests, submit requests for credits, re-bills, RMAs, and replacements.

Team Collaboration: Provide support and coverage to team counterparts as necessary, working closely with cross-functional teams such as Sales, Procurement, Finance, Service, Order Fulfillment, and Logistics.

Customer Service: Provide excellent customer service to both external clients and internal teams, ensuring efficient communication and issue resolution.

Workload Management: Handle fluctuations in workload and meet critical deadlines, especially during month-end and quarter-end periods, with potential for overtime.

Skills and Knowledge/Minimum Requirements:

Attention to Detail: Highly accurate, detail-oriented, and able to multi-task, prioritize, and stay organized in a fast-paced environment.

Communication Skills: Exceptional written, verbal, and interpersonal skills, with the ability to communicate clearly with customers and teams.

Technical Proficiency: Proficient in Microsoft Word, Excel, and Outlook; familiarity with Oracle is highly preferred.

Team-Oriented: A collaborative mindset and ability to build strong working relationships with management, peers, and cross-functional teams.

Flexibility: Ability to accommodate fluctuating workloads and manage work under pressure.

Problem-Solving: Ability to understand and address complex instructions and customer requests with sound judgment.

Remote & Hybrid Flexibility: Willingness and ability to commute to Redwood City, CA office for the hybrid work model, with a TBD number of days per week.

Overtime Availability: Availability to work overtime, particularly during month-end and quarter-end deadlines.

Preferred Qualifications:

Oracle Experience: Familiarity with Oracle or experience in order management systems.

Order Management Expertise: Knowledge of the quote-to-order process and Revenue Recognition requirements.

Customer Service Experience: Background in Pre/Post-Sales Support or working in a Customer Service team.

Biotech Industry Experience: Experience working in the Biotech industry is a plus.

Education: Bachelor's degree preferred or 4+ years of relevant experience in a similar role.

Work Environment:

This position will initially be remote but will transition to a hybrid work model. The employee must be local to the Redwood City, CA area, with the ability to commute to the office when required.

Education: Bachelors Degree