Job Details

Job Summary

The Room Attendant is responsible for cleaning a maximum of 14 room credits per day, and/or cleaning public areas as assigned throughout the entire hotel in a safe and thorough manner. The Room Attendant interacts with guests in rooms, hallways, elevator landings and employees on a daily basis. This position is on-call and has variable hours based on business needs.

Job Duties and Responsibilities

* Clean assigned work area, including but not limited to changing bed sheets, emptying waste baskets, replacing trash liners, vacuuming, mopping, and dusting and straightening furniture

* Replace and report all damaged drapes, shears, bedspreads and linens

* Strip used linens and place clean linens on beds and cots in guestrooms

* Clean and disinfect bathrooms including bathtubs, sinks, toilets, mirrors, tiles, and floors

* Remove and replenish used and damaged supplies and amenities including, but not limited to shampoo, soap, note paper, and envelopes

* Remove debris from hallways in a safe manner

* Report and transport all items recovered to lost and found

* Inspect all equipment and report any problems to appropriate personnel. Follow up to ensure correction of problem

* Interact in a courteous and professional manner with guests and hotel staff with whom employee comes into contact

* Comply with supervisor's directions to ensure guest and staff satisfaction

* Attend to guests' requests or complaints when possible and appropriate; when inappropriate, inform supervisor or appropriate person of request and follow up to ensure it was resolved

* Maintain safety and cleanliness of work area

Required Qualifications

* Speak, understand, and read English

* Flexible schedule and be able to work all shifts, including weekends and holidays

* Able to maintain a 5-star level of service

* Ability to operate vacuum cleaner and other cleaning equipment.

* Knowledge and ability to clean and arrange guest rooms, in accordance with hotel standards.

* Able to work with management on special projects

* Able to work in a fast-paced environment

* Maintain a professional business appearance, attitude, and performance

* Candidate must possess an excellent service-oriented attitude

Preferred Qualifications

* Knowledge of Forbes 5-Star Standards

* Experience in a luxury hotel preferred, however no experience is required. Employee will be trained with Nikko and Forbes Standards.

Work Conditions

* Work tasks are performed alone and without direct supervision

* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems

* Work tasks are performed standing, walking, lifting, reaching, pushing, pulling, bending, stooping, twisting, turning, and grasping

* Standing and walking occur approximately 80-85% of the work shift. Stationary standing occurs while making beds, cleaning bathroom fixtures. Walking occurs repetitively through rooms and halls of hotel in the process of moving between workstations and cleaning

* Pulling and pushing up to 100 lbs. occurs approximately 40% the time. Lifting of 50 lbs occurs 40% of the time

* Reaching occurs frequently to continuously throughout the work shift. The most common reaching activities are at or below shoulder level, involving making beds, cleaning and generally all aspects of the job. Overhead reaching is required in the process of wiping mirrors, dusting high areas, and retrieving supplies from shelves and racks

* Pushing and pulling occur occasionally. The most common aspects are in moving utility carts, making beds and cleaning furniture

* Crouching and kneeling occur occasionally, generally in the process of cleaning bathroom fixtures and under a bed

* Bending and stooping occur frequently, generally in the process of performing many types of cleaning activities including making beds and cleaning bathtubs and floors

* Twisting and turning occur frequently, generally in such activities as making beds, loading carts and general cleaning

* Grasping occurs continuously throughout the work shift

* Talking and hearing occur occasionally in communicating with co-workers and supervisors

* Vision occurs continuously with the most common visual functions being those of near vision, color vision and depth perception.

* Some work tasks are performed on carpeted surfaces, while others are performed on tiled or hard surfaces

* Some work tasks require employee to come in contact with hazardous chemicals. Employee should use precaution and personal protective equipment not limited to rubber gloves

* Some work tasks are performed with the use of cleaning equipment including, but not limited to a vacuum cleaner, stripper, waxer, buffer, brooms, mop, dust cloth, sponge and brush

Wage Rate Range: $28 - $31

About Hotel Nikko San Francisco

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Hourly Full-Time Benefits:

* Zero-deductible Medical Plan (After 90 days)

* Pre-Tax Commuter and Parking Benefits

* Chiropractic and Acupuncture Services

* PTO

* Flexible Spending Account (FSA)

* Floating Holidays

* 401K Matching Program

* Birthday Pay

* 2% Company Profit Sharing

* Sick

Hotel Nikko San Francisco Employee Perks:

* Friends & Family Rates at Nikko/Okura Hotels

* Reciprocity Rates at Participating Hotels

* Employee Discounts in ANZU and Feinstein's at the Nikko

* Free Employee Dining Room Meals

* Free Uniform Laundry

* Locker Room with Showers

* Employee Computer Access for Web Browsing and Printing

* Employee Job Referral Program

* Employee Recognition Programs and Employee Appreciation Events

* Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Important Notice:

* This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.

* Full COVID Vaccination is a required condition of employment

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations.