Job Details

Key Responsibilities Welcome and connect with every customer every time by being a brand ambassador with positivity and enthusiasmConsistently provide quality beverages and foodHave a clear knowledge on all inventory items and accurately communicate product information to customers by responding to questions, orders, and concerns Maintain a clean environment including the cleaning of the back of house, bar areas, and patios to contribute to a healthy environment for customers and employeesContribute to store profitability by following Verves cash handling and cash register protocols Participate in the training and development of new employeesWork at different stations in the caf as needed and assignedFollow all Verve policies, procedures, and processesHave a passion for coffee!Qualifications and RequirementsRetail and/or customer service experience is preferred and Coffee experience is plusMust maintain current state-issued Food Handler CardMust be 18 years or olderAble to multi-task and deal with ambiguity in a fast-paced environmentAbility to communicate effectively with others, written and verballyInclusive, respectful and professional and the ability to work as part of a teamThe employee must occasionally lift and/or move up to 25 poundsThe hours can be part-time/full-time based on availability, available weekends and Holidays, Hours can fluctuate due to the needs of the business.Benefits and CompensationAvailable to all employeesCompetitive Hourly wageEmployee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food itemsContinuing coffee education classesMentorship and positive work environmentPaid sick timeAfter 60 days of employmentHealthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision and 401kHoliday Pay after 90 days of employment. Eight observed holidays per year Compensation will be commensurate with experience and location.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area. Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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