Job Details

About the Team

As one of DoorDash's core operations teams, Drive and NBV Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team owns the customer experience across all inbounds to our support channels including agents and automations, with the ultimate goal of delivering an outstanding experience as reliably as possible.

About the Role

Our team is looking for a Manager to help our Drive and NBV Experience team scale to meet DoorDash's expansion, while driving a human touch for our consumers. You will have demonstrated experience, effective execution, and be excited to solve our most challenging problems.

You'll be a strategic problem solver, responsible for helping ensure that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience. You will report to one of our leads within our Drive and NBV Experience team within our broader Customer Experience & Integrity (CXI) Organization.

You're excited about this opportunity because you will

* Own the support quality experience for all relevant audiences (Consumers, Merchants, Dashers)

* Contribute to the constant improvement of our processes including streamlining workflows and product development

* Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new

* Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business

We're excited about you because

* You're organized. You thrive in creating structure out of nothing.

* You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.

* You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.

* You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.

* You're persuasive. You are an effective communicator, speaking as if you're right and listening as if you're wrong. You meet people on their level.

* You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.

* You're relentless. You do what it takes to win, no matter what.

* You have 5+ years of experience. You've succeeded in a competitive, or challenging environment.

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