Job Details

Job title: Monitoring Technician

Duration: 12+ Months

Locations: Malvern, PA OR Norfolk, VA OR Hamilton, NJ OR San Francisco, CA OR Pleasanton, CA

We are looking for rhythm analysis or interpretation experience. Someone that has either Active CRAT/CCT certification or RN or is a Paramedic/EMT with current ACLS although not mandatory.

Training For workers accepting a night shift role, they would need to adjust their schedules for day shift trainings. Once training is complete, they will go to their overnight shift.

- 3-4 weeks depending on if they are certified or not (all onsite) Currently Day shift training 10am ET till the end of the year

- 12 weeks of Ramp up all onsite. After successful completion of ramp up then hybrid would kick in

o During ramp up, the employee would be on their shift, schedule, holiday/weekend rotation.

Receives ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates

reports to the physician, and communicates to the patient and physician as necessary.

Essential Duties/Responsibilities:

Stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation

Review ECG recordings and related algorithm findings for clinical accuracy/completeness and evaluate ECG for notification criteria

and document actions

Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol

Ensure quality assurance of readings and reports that will be delivered to physicians

Assist in facilitating activation of EMS

Answer incoming calls from patients sending recordings using the WE CARE approach

Follow all company and departmental policies and procedures

Perform other duties and responsibilities as assigned

Education and Experience Requirements:

Education: High School Diploma or General Educational Development (GED)

Relevant Work Experience: 6 months related experience

Licenses/Certifications: Active CRAT/CCT certification or RN or Paramedic/EMT with current ACLS

Required Knowledge, Skills, and Abilities:

Knowledge/Abilities Technical Skills: Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable

using telephone and computer to perform job responsibilities; knowledge of medical terminology specific to cardiac/cardiology

Communication Skills (Verbal/Written): Strong verbal and written communication skills; ability to thrive in a fast-paced call center

environment

Management/Leadership Skills: N/A

Customer Service:

o Demonstrate strong customer service and interpersonal skills; positive attitude and team player

o WECARE BioTelemetry based customer centric program

Other: Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid

conclusions