Job Details

Intake Specialist (English/Cantonese) (San Francisco, CA) Job Title: Intake Specialist (English/Cantonese)Reports To: Family Support Manager (or designee)Location: San FranciscoCompensation: $27-$29 hourly, depending on experience, plus an excellent benefits packageClassification: Non-Exempt, full-time position, 40 hrs/weekSchedule: Monday-Friday, with occasional weekendsDate: October 30, 2024To Apply: Review full posting. If you match our qualifications and interests, please click "apply now" to submit your cover letter and resume. (An account creation is not required.)Benefits Package:100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & ChiropracticPays 50% of eligible employee's children/dependent premium costVacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six14 holidays paid time-off including winter week holiday breakPaid sick and bereavement leave403(b) retirement plan with up to 3% employer contributionAnnual hiring anniversary bonusProfessional developmentPLUS: Paid lunch break, medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environmentPosition Overview:In accordance with Family Connections' mission and standards, the Intake Specialist works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships and provide quality customer service. The Intake Specialist will navigate the intake process and connect the participant to the required services. This position will also ensure all intakes are entered into databases, have a compassionate approach to working with children and families, and effectively interact with families of diverse economic, social, ethnic, and linguistic backgrounds.Essential Responsibilities: Provide high-level customer service and hospitality to FCC participants and visitorsAnswer and direct agency incoming phone calls and visitorsProvide participants with handouts, forms, and program informationConduct inventory and organization of office materials and suppliesFacilitate and enter data, reminder calls, and texts to participantsSupport with setup and cleanup of workshops and activities, confirm details with presenters/attendeesAssist with event planning and implementation of community and family eventsPlan and facilitate family support programs in accordance with the work plan and goals, including parent/caregiver support groups, community/family events, and food and diaper distribution programsProvide and facilitate Family Advocacy and Information & ReferralsProvide translation of intake forms, announcements, and communication between families and staffEstablish and maintain strong partnerships with community partners including participating in outreach eventsPerform other duties as needed or requested by the supervisorQualifications: Bachelor's Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counseling, or related field; degree can be substituted with additional years of relevant professional experienceBilingual in Cantonese/EnglishMinimum two years of administrative office experienceExperience working with diverse communities, including low-income families and around childrenAbility to operate general office equipmentExcellent verbal, written, listening, and interpersonal communication skillsAbility to type 50 words a minuteStrong computer literacy and experience with Microsoft Office Suite, Zoom, or similar softwareSkills / Knowledge: Professional ethics of confidentiality, discretion, and good judgmentStrong critical thinking, flexibility, resourcefulness, attention to detail, and decision-makingAbility to speak in group/public settings, provide feedback, and share ideasDemonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco's diverse community and learning stylesAble to handle multiple tasks and great problem-solving and mediation skillsStrong administrative, organizational, and customer service skillsCollaborative, flexible, and self-directed, with the ability to work well in teams and independentlyKeen sense of safety, security, and ergonomicsStay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinationsLives Scan Clearance and physical health/TB clearance are required to be maintained throughout employmentWork Environment:This position will be based out of our Portola, Excelsior, and Visitacion Valley centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.COVID-19 Requirements:All employees are expected to be fully vaccinated, including current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be asked to provide documentation to determine if reasonable accommodation can be provided.Physical Demands:While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.#J-18808-Ljbffr