Job Details

-Title: Customer Care Coordinator

-Contract length: 1 year

-Location: Redwood City, CA (fully onsite)

-Hours: fulltime, Monday-Friday 8am-5pm

-Set pay rate: $26/hr

Our client is seeking a Customer Care Coordinator to join their team in Redwood City, CA! As the Customer Care Coordinator you would support day-to-day activities for their Call Center. The ideal candidate will be comfortable handling a range of customer inquiries, thrive in a fast paced environment, and be customer-oriented.

The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.

Responsibilities:

• Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
• Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
• Coordinate/dispatch communications and information to field service and daily work order transfers.

Qualifications:

• Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
• At least 1-2 years of customer service or related experience.

Preferred Qualifications:

• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Prior experience in heavy Call Center.
• Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.
• Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.