Job Details

The Technology Support Analyst will work with local and remote IT support teams. The Technology support Analyst maintains all desktop hardware, printers, and desktop software. The Technical Support Analyst's responsibilities will be to provide computer support for the printers, desktop hardware and other PC applications. Support duties include troubleshooting printers, copiers, computers / PCs, remote phone support and desktop software.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com .

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Required Skills & Experience

Basic Qualifications:
- 2+ years of helpdesk support experience
- O365 experience ability to support the environment (calendars, email groups, provisioning and troubleshooting)
- Ability to image devices (Lenovo, desktops, laptops and surfaces)
- Windows 11 support and troubleshooting
- Good written and verbal communication skills
- Adaptable and able to work in a fast-paced team environment
- Experience with ServiceNow

Nice to Have Skills & Experience
- Experience with Jamf for MDM
- Experience working with Mac environment for Tier 1/2 support

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.