Job Details

About the job IT Support Contractor

Job Title: IT Support Contractor
Location: San Francisco, Bay Area, Hybrid
Salary range: Base $45-$50 per hour.

We are looking for a talented professional with a technology related degree and experience working in IT, who loves helping people with their technical challenges and manage IT operations. goCloudOffice is a successful IT consulting company. We believe our people are the key to our organizations continued growth and success. In fact, it's one of our guiding values. We have a fast paced, cutting-edge environment. It's an exciting time to join our growing team as our people are innovative advocates for high quality work.

As an independent IT Support Contractor, you are responsible to help end users with technical issues and help manage all aspects of various IT operations within different client organizations. Occasionally you will need to go on-site to various customers in the greater San Francisco Bay Area and perform required tasks.

Your daily routine and main responsibilities will include:

• Review, solve tickets and provide well articulated ticket notes.
• Assist customers with various technical and non technical tasks.
• Assist with support of many cloud apps across various customers.
• Assist the IT team with technical and non technical tasks.
• Use various IT support tools.

What you bring to the table:

• Proven experience using AI tools like ChatGPT.
• B.S. or M.S. in MIS, Computer Sciences or proven IT background.
• You have excellent communication skills across all channels.
• You have a talent for dedicated end-user support and remain calm even during tricky problem resolutions.
• Mastering new tools and apps comes natural to you.
• You feel driven and are dependable in a remote work environment.
• You are a meticulous time- and record keeper with an eye on multiple deadlines.
• You have experience with project/task management.
• You have a valid driver license and a car.
• Your location and country of citizenship: United States

General Information:

Job Code: IT30312
Job Family: Customer IT
Grade: Contract
FLSA Status: Contract
Job Role: IT Support Professional
Remote/Hybrid: Yes
Approval Date: 07/24

Hiring Company Description:

We are an IT consulting and management company, an outsourced IT department for companies that need IT support. We provide day-to-day IT support, compliance, and cybersecurity.

Long-term relationships with our team members and clients are at the core of our success.