Job Details

Benefits Specialist

Temporary Employment Program

Temporary Employment

81642BR

Job Summary

The duration of this temporary role is approximately 3-4 months. Please note: combination of remote and on-site work at Mission Bay campus. Includes optional medical benefits, sick leave accrual and holiday pay.

Under the general direction of the Benefits Manager, Leads, and supporting Analysts, the Benefits Specialist provides a full range of Benefits related customer service support to the department. Serves as the first point of contact for incoming inquiries and issues on the UCSF benefits inbox/phone line/CRM and enters them in the case management system (Firefly). Spends the majority of time addressing inquiries at the Tier 1/2 level and appropriately escalates complex cases to the Benefits Team or other internal/external HR partners. The Specialist also participates in the development of department processes, Tier 0 materials (such as the UCSF website, internal templates, and communications), and systems in an effort to effectively manage and enhance the client experience. The Specialist places a focus on service delivery and customer satisfaction, ensures inquiries are handled efficiently, and operates within compliance of applicable laws and UC policies. The Specialist may also participate in benefits workshops, orientations, or events (both in person and virtual) that promote ongoing benefits education to the UCSF population. The specialist will serve in the coordination and support of the delivery of the Family Member Eligibility Verification (FMEV) program locally at UCSF.

Involves administering and communicating health, welfare, and/or leave of absence benefit programs. Influences, shapes, and collaborates on employee benefit programs. May provide training to departments on employee benefit programs, and workshops on new / amended benefit programs. Counsels employees and managers on benefit programs and procedures.

Key Responsibilities:

1. Communication/Education/Training: Under general direction, creates, publishes, and maintains articles & content on the UCSF Benefits webpage. In conjunction with Benefits analysts & leads, coordinates employee orientations, training, presentations, or events where a benefits team presence is needed.

2. Consultation/Counseling/Analysis and Problem Resolution: Under general direction, addresses routine and sometimes complex non-routine inquiries and troubleshoots cases that may be sensitive in nature and require a high degree of diplomacy. In some cases, an employee may be facing significant financial stress or a life-threatening illness. Support provided includes but is not limited to cases related to UC health & welfare & retirement eligibility & enrollment. Interprets and applies a wide range of UC policies, state/federal laws, and UCSF policies. As needed, coordinates with Benefits Analysts & Leads, HR generalists, Leave of Absence Team, CEC, Controller's Office, UCPath, RASC, UCOP, and others to determine the best solution.

3. Family Member Eligibility Verification: Under general direction from UCOP partners, administers the Family Member Eligibility Verification Program (FMEV); reviews reports and reaches out to employees that are not in compliance; serves as a liaison between the employee and the FMEV vendor to troubleshoot problems; coordinates with UCOP/FMEV vendor/UCPath as needed to resolve issues related to eligibility verification.

4. Customer Relations Management Database (Firefly): Independently enters all inquiries into CRM (Firefly) and actively manages cases that require follow-up. Enters case notes to track all activity and compiles/identifies trends in the data. Relays any trend feedback to the Benefits Team in an effort to improve internal processes/enhance the benefits team support function.

5. Special Projects: Serves on special workgroups and performs other duties as assigned.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search(

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

1. Possesses analytical skills to conduct analysis and develop recommendations of benefits inquiry trends, demonstrates acute organizational and problem-solving skills.
2. Ability to work in a highly collaborative manner at all levels of the organization.
3. Bachelor's degree in related area and / or 2 years of benefits/ HR customer service experience/equivalent training.

Preferred Qualifications

1. Knowledge of organization policies and procedures; knowledge of UC Health & Welfare and retirement programs functional area and understanding how work may impact other areas.
2. Proven ability to use a variety of software such as Microsoft Word, Excel, Outlook, PowerPoint, Teams, and web-based software, etc.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

007719 BENEFITS ANL 2

Job Category

Administrative Support, Human Resources, Support Services, Temporary Employment

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Temporary Employment

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours

Additional Shift Details

40 hours a week