Job Details

Benefits:

• 401(k)


• Competitive salary


• Dental insurance


• Health insurance


• Paid time off


• Training & development


• Vision insurance

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and can remain calm, cool, and collected under pressure. If you thrive in a position where no two days are the same, we are the company for you.

Responsibilities

• Receive a high volume of inbound calls and emails


• Identify the reason for the customers call, collect relevant information, and provide solutions


• Refer to premade scripts for a variety of customer service topics


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Meet personal and team quotas


• Attend trainings to maintain up-to-date skills and knowledge


• Provide Technical Support and Data Entry Skills Required

Qualifications

• High school diploma/GED


• Previous experience as a Customer Service Representative or in a similar role is preferred


• Comfortable using computers and customer management software


• Excellent phone and verbal communication skills


• Understanding of active listening techniques


• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively


• Use of Zendesk, Excel, and Google Docs a plus

M-F - 8 AM - 5 PM

Full: Med / Dental / Vision / 401 k






Pay Rate: $18 - $22 an hour