Job Details

Job Title: Desktop Support (PART TIME)
Location: Fremont, CA (onsite)
Pay Range: $28/hr. - $33/hr.
Duration: 6-month contract

Job Description:

• Diagnose and resolve unique, non-recurring problems associated with application software, networking, and operating systems.
• Working the walkup solution (Tech HUB) User will walk up with computer problems.
• Prioritize desktop tickets and determine the source of problems using a cloud based digital tracking workflow tool, like ServiceNow.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, and other computer equipment.
• Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.
• Troubleshoot technical issues while interfacing directly with users. Installs, configures, analyzes, resolves, and repairs all hardware and software issues involving Windows and other operating systems.
• Provides total support of the desktop environment in accordance with defined standards and procedures.
• Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
• Document procedures, standards, best practice configurations, settings, and installation sequences
• Ensure that all laptops and desktops are configured to connect to the correct network environment (Windows)
• Maintain password security, data integrity, and file system security for the computer environment.
• Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.

Required Skills

Your Experience Includes:

• Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview.
• Experience providing excellent customer service to stakeholders.
• Maintains strong attention to detail in high-pressure situations.
• Experience using critical thinking skills to identify and resolve technical issues.
• Experience with Active Directory
• 3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.
• Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, Zoom, OneDrive, Forms, Stream, Tasks, Video and OneNote)

Required Education

Education Includes:

• Associate degree or its equivalent plus 3 to 4 years' experience.
• Relevant Technical Certifications a plus, A+, MCP or HDI preferred.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.