Job Details

Job Title: Payment Services Technician

Department: Compliance & Program Supports

Reports To: Payment Services Manager

FLSA Status: Non-Exempt / Union Position

Level: Staff Level 5

Hours: 37.50 hours per week

Level: 5

Salary Rage: $48,730.50 - $51,698.21

ABOUT CHILDREN'S COUNCIL:

For 50 years, Children's Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 140 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city's second largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a childcare champion, we want you on our team.

POSITION SUMMARY

Under the supervision of the Payment Manager, the Payment Services Technician will provide technical support to Children's Council SF providers and families with enrollment and attendance submissions issues. In addition, Payment Tech will support OECE with stipend distributions.

Key Qualities:

• You have the ability to switch between tasks with ease.
• You go the extra mile, helping our clients and your colleagues achieve successful outcomes.

RESPONSIBILITIES

• Receives, organizes, and scans monthly child care attendance sheets in preparation for distribution and calculation accordance with department timelines.
• Calculates hard copy or electronic attendance records, payment authorizations, or other payment requests to produce accurate provider payments in accordance with department timelines.
• Researches and resolves errors regarding incorrect or missing attendance sheets and payments, providing clear explanation of decisions or resolutions to providers.
• Clarifies, helps resolve, and provides information regarding issues related to eligible families' child care payments to the Family Services Specialist and provider support staff.
• Assists with the issuance of attendance sheets to child care providers including printing, copying, sorting, stuffing and mailing, emailing, or uploading to portal or other electronic means of communication.
• Provides technical assistance to child care providers and Family Services Specialists to ensure that all payment procedures are followed properly.
• Assists and provides simple technical support to providers in Care Connect, with completing the attendance reporting (online).
• Maintains strict compliance with changing State, Federal and local policy and regulations.
• Communicates changes to parents and providers as needed.
• Generate internal reports as needed to ensure completion of follow-up items, submission of attendance records, payment adjustments, etc.
• Maintains communication with the child care provider community regarding the child care needs of clients, including policies and procedures of the program.
• Continuously improves work through feedback loops, process and system streamlining, and transformational customer service (both individually and in collaboration with other program teams).
• Meets personal and team performance metrics for payment accuracy, client satisfaction, and other metrics as applicable.
• Provides providers with resources and MCT training links if needed for further technical support.
• Attends training and workshop to continue professional development with the latest software and customer service best practices.
• Will perform other related duties as assigned.

Qualifications

• Minimum of 3 years customer service experience.
• Must have mathematical, organizational and customer services skills.
• Must have experience with database entry and Microsoft Office Suite applications.
• The ability to work with minimal supervision.
• Experience working closely with the public where providing customer service is important.
• Proficiency with data entry and database navigation; must have sharp attention to details.
• Familiarity with community-based organization and/or experience working for a non-profit.
• A background clearance is required.

PHYSICAL REQUIREMENTS

• Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.
• Physical agility to lift and carry materials, bend, stoop, walk and reach overhead.
• Ability to sit at a desk for extended amounts of time.

COVID Policies

All staff are required to be fully vaccinated against COVID-19 (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Hybrid Work

Children's Council operates in a hybrid model and requires employees to be present in the officeat least 3 days per week, with the option to work 2 days per week remotely. Applicants should be comfortable with both the remote and in office scenarios.

Benefits and Employee Perks

We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:

• Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage.
• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
• 401(k) retirement plan with generous 8.5% match.
• Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
• Generous paid time off that includes 5 weeks of PTO, 15 paid holidays (including your birthday).
• Ongoing training and professional development for all staff.
• Tuition Reimbursement

Equal Opportunity & Equity Statement

Children's Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices align with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.