Job Details

Customer Success Representative, BizBuySell

Job Description

Company Intro: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

Role Description: In this role, you will provide phone and email client support for our industry-leading marketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience.

Responsibilities:

1. Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction.
2. Be the person who delivers first-time resolution with quality and professionalism.
3. Support sales colleagues to ensure the highest standard of customer service is maintained.
4. Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort.
5. Act as first support for technical issues including website, call tracking and login issues.
6. Assist in client onboarding and ensuring all information regarding the customer is accurate.
7. Respond to flagged listings to protect consumers against potential fraudulent listings.
8. Conduct routine audits for accounts.

Basic Qualifications:

1. Bachelor's degree from an accredited, not-for-profit University or College.
2. A track record of commitment to prior employers.
3. 1+ year of customer service experience in a professional environment.
4. Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.

Preferred Qualifications:

1. Excellent verbal and written communication skills.
2. Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences.
3. Ability to deliver results while working to deadlines under pressure.
4. Ability to plan and organize workload in a fast-paced environment.
5. Ability to be flexible and adapt to changing situations at a high growth company.

What's in it for you?

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):

1. Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
2. Life, legal, and supplementary insurance.
3. Virtual and in-person mental health counseling services for individuals and family.
4. Commuter and parking benefits.
5. 401(K) retirement plan with matching contributions.
6. Employee stock purchase plan.
7. Paid time off.
8. Tuition reimbursement.
9. On-site fitness center and/or reimbursed fitness center membership costs (location dependent).
10. Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups.
11. Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. This position offers an hourly rate equivalent to $60,000 to $78,500 annually based on relevant skills and experience and includes a generous benefits plan. This role offers 4 days a week onsite with 1 day remote.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.