About the role:
The Performance Specialist role focuses on the regional performance of customer service and develops and implements strategic actions to improve metrics for the region.As a Performance Specialist, you will work closely to understand current performance trends of all KPIs across your region and investigate areas of improvement. You will look into trends that impact the wider region, this can be done by deep diving into data, CSAT comments, QA'ing the agents, or by other means necessary. The goal is to identify trends that impact the performance of the region and then create actions to improve the performance of these results based on your analysis.
Our Values:
What You Will Do:
What you will have:
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus +benefits + perks.
The annual gross pay range for this position is $61,000 - $72,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
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