Job Details

Have you ever been on hold for over 5 minutes or experienced frustration when you called your doctor's office? Parakeet Health is on a mission to improve the patient experience at your doctor's office. We offer a natural, intelligent, and compliant AI voice answering service for patients and healthcare practices. We automate repetitive phone tasks like appointment scheduling, billing, and general inquiries to give the staff much needed time to take care of higher touch tasks and requests.

About Us

We are a team of seasoned healthcare industry veterans (One Medical IPO, Doximity IPO, Epocrates IPO) and technologists (Microsoft, Twitter, Rippling) who are committed to applying gen AI to enable more affordable, effective, and enjoyable care through technology.

We are venture backed by top-tier VCs including Canvas Ventures (investor in Doximity, Superhuman, Upwork), CoFound Partners, and StoryHouse Ventures. Our angels include the founder of One Medical/Galileo and former CTO of Twitter.

About the Role

We are looking for a dedicated Customer Success Manager to join our team and play a pivotal role in enhancing our clients' and patients' experiences.

Key Responsibilities:

• Client Relationship Management

  Serve as the primary point of contact for healthcare organizations, ensuring smooth onboarding and ongoing engagement.

  
  

• High-Touch Support

  Provide responsive, personalized, and proactive support to clients, addressing their needs with urgency and care.

  
  

• Account Management

  Develop and maintain strong, long-term relationships with clients, anticipating their needs and delivering tailored solutions.

  
  

• Patient Experience Advocacy

  Act as a champion for patient experience, ensuring the highest level of care and satisfaction while balancing the operational needs of the healthcare provider.

  
  

• Problem Solving

  Work closely with internal teams to resolve any client issues or concerns promptly, ensuring successful outcomes for both the client and the patients they serve.

  
  

• Client Feedback Integration

  Gather and relay client feedback to improve Parakeet Health's products and services, helping to drive continuous improvement.

  
  

Qualifications:

• 3+ years of experience in customer success, account management, or a related role.
• Bachelor's degree in business, communications, or related field.
• Experience in healthcare or a strong understanding of healthcare operations is highly beneficial.
• Detail-oriented and highly organized, with the ability to juggle multiple client accounts and prioritize effectively.
• Hospitality mindset

  Exceptional responsiveness, empathy, and a passion for delivering high-touch customer service.

  
  

• Mission-driven with a commitment to improving the healthcare experience for both providers and patients.
• Excellent verbal and written communication skills, with the ability to tailor messaging for different stakeholders.

Perks:

• Excellent health, dental, and vision insurance
• Free illy espresso, coffee, beer, and curated snacks
• Fitness stipend
• Commuter benefits
• Unlimited PTO
• 401(k)

Location:

Our office is in San Francisco, CA by Montgomery BART

If you are passionate about client success, healthcare, and delivering the highest level of care and service, we'd love to hear from you. Apply now to join a company committed to reshaping the patient experience!