Job Details

Position Summary: Accept and respond to incoming monitoring signals, manage incoming phone calls and customer requests and assist in training new dispatchers.

Job Duties:

• Answer and follow-up incoming signals, alarm and trouble.
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Provide customer service when needed.
• Coordinate with service technicians regarding service issues.
• Process daily printouts of alarm activity.
• Assist in training new dispatchers.
• Identify solutions to daily problems.
• All other miscellaneous responsibilities and other duties as assigned.

Requirements:

• No prior experience required.
• 1-2 years of customer service experience preferred.
• High school diploma or equivalent required.
• Good communication skills required.
• Basic data entry and retrieval skills required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include:

• Guaranteed 40-Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

Check out this video to get to know more about Bay Alarm!