Job Details

This position is responsible for day-to-day operation of the two San Francisco locations. The operation manager plays a critical role in enhancing appointment bookings, improving customer satisfaction and driving overall business success.

Duties and Responsibilities:

• Manage daily operations across all departments, ensuring that processes, schedules and flow of appointments are running efficiently and effectively.
• Establish policy and procedures and treatment protocols to align with Redmint objectives.
• Ensure compliance with industry regulations, safety standards and company policies.
• Manage and mentor staffs, fostering a culture of continuous improvement and accountability
• Conduct regular reviews of operational workflows and identify opportunities to improve operational efficiency, reduce costs and increase productivity.
• Ensure customer needs are met though efficient operations and high-quality services; address and resolve customer complaints/concerns in a timely manner; implement customer feedback mechanisms to continuously improve service delivery.
• Develop and execute promotions and campaigns to enhance retail sales and membership signups in store.
• Oversee inventory levels, ensuring all stocks are adequately replenished timely.
• Ensure cleanliness and facility upkeep at the highest standards, all wellness equipment at optimum performances.
• Assist in all areas of wellness sanctuary operation as requested by management.
• Special projects as assigned. Duties can change from time to time due to store needs.

Education and Experiences Requirements:

• Minimum of 5 years management experiences in wellness center, spa operations, hotel management, or customer service with strong communication skills
• Spa/Retail/Hospitality/Fitness/Wellness/Holistic healing experience required.
• Quick learner, organized, and strong attention to details
• Possess excellent problem-solving skills for customer services and staffing concerns; a strong sense of ownership and can-do attitude.
• Possess the mindset to create impactful client experiences with profound results; Customer-focused with a commitment to delivering top-quality holistic healing service.
• Proven ability to build a team of skilled practitioners, staffs and an efficient operation platform to provide top-quality services.
• Strong leadership and team management skills
• SF or bay area local resident strongly preferred. Enjoy urban living.
• Proficiency in operation management software and tools; Mindbody booking system preferred
• Bachelor's degree required
• Willingness to work one day on the weekend and holidays

Other job details

• Full time exempt employee.
• Market rate compensation with health benefit and performance bonuses.
• Email ...@redmint.com