Job Details

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century.

Position Title: Customer Account Representative – Customer Service
Department: Customer Relations
Reports To: Customer Service Supervisor
FLSA Status: Non-Exempt
Posting Date: June -2023

Summary
This is a full-time position that works directly with customers and representatives on sales quotations, status calls, delivering and service. Assists on various sales/customer service projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Answering calls, assisting customers, representative showroom salespeople and outside salespeople on CONRAD products. Build customer and representative relations.
2. Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders. Follow up is essential.
3. Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
4. Gather necessary information concerning customer/representative needs by phone or in person.
5. Converses or corresponds with customers/representatives and other company personnel to obtain facts regarding customer inquiries and service needs.
6. Examine pertinent documentation to determine accuracy of customer complaints and identify an appropriate course of action.
7. Responsible for taking a proactive approach to servicing customers.
8. Ensure excellent customer service is provided and maintain high customer satisfaction.
9. Documentation is essential.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of one-year experience (preferably in the wholesale home furnishings industry) with excellent verbal and writing skills.
• Must be organized, self-motivated, and detail-oriented, with good sales and customer service skills.
• Must have word-processing computer experience.
• 55 wpm typing speed (flexible).

ADDITIONAL SKILLS: Ability to multi-task, prioritize and manage time effectively.

EDUCATION And/or EXPERIENCE
Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience. Transferable customer service and sales skills, interior design, creative arts, or home furnishings industry experience/knowledge.

Benefits And Compensation
Salary: $60,000
Benefits include medical, dental, vision, disability and life insurance; 401K with immediate 100% employer vested matching; profit-sharing; flexible reimbursement plans; vacation days; discretionary annual bonus; and more!

More about CONRAD:
CONRAD is a rapidly growing employer with a dynamic and diversified work culture. We offer the opportunity to excel in the interior design and sales fields, working with a high-quality, unique and specialized product. We promote ongoing career and personal development.

For consideration send your cover letter and resume to:
Yolonda Greenwell-Reese, Human Resources Dept.
E-mail: ...@Conradshades.com
Fax: (415) ###-####

Who We Hire?
We hire everyone. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. We're committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $52,100.00 - $64,850.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors.