About Sprig
Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion, Square, Dropbox and Figma use Sprig to build best-in-class, customer centric products. Most recently, we've partnered with Calendly and TripAdvisor and continue to see exceptional growth and diversity within our customer base.
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig's future.
About the Role
We're looking for a Head of Customer Success to lead our Customer Success team. Reporting directly to our CEO, you'll work together to achieve our ambitious revenue goals and accelerate the company's growth by developing strategies to ensure the success and satisfaction of our valued customers.
You will play a critical role in driving customer retention, expansion, loyalty, and advocacy. Your primary objective will be to build strong relationships with our customers, understand their needs, and champion their interests within the organization.
This leadership role is for someone who can adapt and succeed in a dynamic environment and guide a high-performing team to exceed targets. You'll partner closely with our Head of Sales, Head of Marketing, and other leaders at the company.
This role is based in-office in San Francisco or New York with the flexibility to work remotely 1-2 days per week.
Your Impact
Your Strengths
Benefits & Perks
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The base salary range for this full-time position is $230,000 - $290,000 OTE + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
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