At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.Are you passionate about putting technology to work? Are you seeking a career that allows you to develop in one of the world's fastest growing companies, and to have a tremendous impact on that growth? Compass is looking for passionate, driven professionals with a strong technical aptitude and the ability to connect products and business to constantly improve the customer experience to join our Executive Escalations and Product Operations Team.The Support Escalations Program Manager will be the driving force behind Compass' support escalation strategy, ensuring that both customer and staff problems are rapidly addressed with a high-touch and a white glove. This strategic role requires a systems thinker who can bring a data-driven and customer-centric approach to our escalation response plans. You will work closely with Product Operations, Support Engineering, and IT managers to create and implement strategies to enhance the escalated support experience, reduce defects in lower tiers, and improve responsiveness and quality metrics.Responsibilities: