The Senior Consultant – Customer Success you will be the customer's top advocate, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. You will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. A successful Senior Consultant will pro-actively engage with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs.
You are a hardworking and determined individual used to working in a fast-paced and dynamic environment. You're an independent worker who can problem-solve, process information quickly, and clearly translate it to the relevant teams.