Binti builds modern software to help every child have a safe, loving, and stable family. Working with county and state governments across 36 states, Binti's tools improve the child welfare system. The 500+ agencies using Binti serve about 42% of children in child welfare in the US, and agencies using Binti have increased the number of approved families by an average of 30%, making a real dent in the shortage of foster/adoptive parents for children in the US. Beyond helping families foster/adopt children, Binti is launching software to support families who are struggling to get the services they need to stay together with or reunify with their children.
Binti is a for-profit, mission-driven software company based in Oakland, CA. Investors include Founders Fund, First Round Capital, Kapor Capital, and others. We're a team of 90+ people and growing quickly. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We have a huge, ambitious vision to rewire government to be more effective in expanding opportunities for people around the world, and we are looking for mission-driven, high-empathy, high-performance, and low-ego team members to join us on our exciting journey towards that vision.
Role Overview:
The Customer Support team is a key contributor to Binti's success, both past and future. Consistently delivering "surprisingly great customer support" ensures that our customers continue to love our products and are able to use them efficiently and effectively toward our common vision of "helping every child have a safe, loving and stable family." Our Customer Support Advocates become trusted guides to all user types, including families applying to become licensed foster care providers and agency workers supporting the many complex and important workflows in a child welfare case. Binti's Customer Support Advocates achieve high customer satisfaction by quickly understanding user needs and resolving challenges via their deep product expertise, high empathy, troubleshooting skills, excellent written communication, and determination to provide helpful information and answers.
What You Will Do: