Customer Success Manager
At Hearst Bay Area, we specialize in providing exceptional marketing services and solutions to businesses at scale; from small local businesses to large regional brands. We support these brand's marketing efforts utilizing Hearst Corporation's extensive media resources. Our portfolio includes video studios, TV media like ESPN and A&E, publishing platforms such as Cosmopolitan and Marie Claire and award-winning news and information platforms such as the San Francisco Chronicle and SF Gate. We offer a high-touch service with innovative solutions, typically reserved for global brands. If you're passionate about growing intriguing brands and thrive in a dynamic environment backed by a major media player, we'd love to hear from you.
We are seeking a high-energy professional to join our team as a Customer Success Manager. This role combines sales acumen with exceptional customer service to deliver integrated marketing solutions and ensure an outstanding client experience. You will work closely with Account Executives, the Director of Client Success, VPs of Sales, and other senior team members to drive campaign success, develop leads, and exceed client expectations.
Key Responsibilities:
Requirements:
In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in California. The reasonable estimate is between $75,000 and $85,000. Please note this information is specific to those hired in San Francisco. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education
About the San Francisco Chronicle & SFGATE:
The Chronicle is world-class journalism, San Francisco style. With name-brand voices and a keen editorial eye, The Chronicle is an authority that still surprises. It's not afraid of being controversial or of doing things that haven't been done. It's bolder, brighter, and fearless. It's news that is delivered to the discerning reader through multiple platforms. SFGATE provides a 360-degree view of San Francisco, wildly reflective of right now. Provocative, energetic, and unapologetic, the Gate is in constant conversation with the world's most eclectic city.
Join Us: This role offers a fantastic opportunity to gain experience in both account management and customer success within a high-growth environment. Be part of a collaborative team that leverages Hearst Corporation's resources to deliver top-notch marketing solutions.
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