Job Details

**Product Manager, Shopper & Fulfillment (Senior - Principal)**

at Instacart San Francisco, CA - Remote **We're transforming the grocery industry**

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, wevebeen working towards creating a world where everyone has access to the food they love and more time to enjoy it together.

**OVERVIEW**

Every year, people across the world spend nearly one trillion dollars on groceries. Its an industry thats been around for centuries. Food itself, however, has been a constant in peoples lives since the beginning of time. Yes, sustenance is crucial, but its also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It provides a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether its a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Product Team is dedicated to making grocery shopping effortless for everyone. By helping take care of the shopping, we help people get good food and give them back time, so they can do what matters most to them. Were finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

**About the Team**

The Instacart Shopper & Fulfillment team enables the livelihood of hundreds of thousands and builds the marketplace that powers Instacarts services. Together we give people instant access to local retailers and goods, enabling new ways for customers to do their weekly grocery run and serve more spontaneous needs throughout the week.

For shoppers, we dont just build experiences that help recruit, onboard, and educate new shoppers (but yes, we do that too). We also provide our shoppers with tools that help them decide when and where they choose to work, empowering them to do their best job. By keeping our shoppers busy and happy, we also keep our customers happy. They wont have to choose between a quality service or an affordable servicewere giving them both.

We also build matching and dispatch solutions that balance marketplace efficiency, speed and fulfillment quality. We work deeply with engineering, machine learning, data science, and cross functional teams across the company, to deliver solutions that ensure every unit of work is offered to the shopper best suited to deliver the highest quality of fulfillment.

The role demands a mix of analytical prowess, critical thinking, and technical depth. In this role, you will:

**ABOUT THE JOB**

* Lead a cross-functional team of engineering, design, research, data science, operations, marketing, local markets, and more

* Drive product definition, strategy, and long term vision for initiatives across audiences of our marketplace, enabling brand to reach consumers through innovative experience

* Identify the biggest problems and drive new feature development from start to finish

* Run user research, usability studies, data-driven experiments to inform product direction

* Build, measure, and iterate rapidly

* Work closely with Engineering, Machine Learning and Data Science teams to build, experiment, iterate and launch product features and optimization models that can ensure the highest quality of fulfillment

* Consistently integrate behavior data and customer feedback into key product decisions

* Communicate product plans, benefits and results to all audiences - within teams, company, to users, press etc.

**ABOUT YOU**

* 5+ years in Product Management at a technology company, ideally working mobile. We are hiring roles different levels of seniority

* Experience delivering impactful products and features that are heavily informed by data as well as user research

* Demonstrated ability to solve complex problems by crafting customer-first solutions and thinking from first principles

* Strong data driven problem solving skills

* Passion for building products that unlock value for people who are using your product for their income

* Experience influencing the Executive Team members on key strategy and cross-functional initiatives

#LI-Remote

**Accommodations & Accessibility**

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an and someone from our team will reach out soon to see how we may be able to assist.

Location (City) * **Voluntary Self ID Questionnaire (US)** At Instacart, we like to think of ourselves as a potluckwhere everyone brings something new, different, and flavorful to the table. We believe our teams wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and were committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Please note : If you apply for more than one job, you will be asked to fill out the voluntary questionnaire for each application.

In order to track our effectiveness in recruiting a wide range of talent, we invite all applicants to self-identify demographic information. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

**Self-identification categories**

* **Gender Identity:** How a person identifies their gender, regardless of their gender assigned at birth.

* **LGBTQIA:** A person's sexual identity.

* **Race/Ethnicity:** A persons racial, ethnic or origin identity.

* **Disability Status:** A persons physical or mental impairment which may limit one or more of their major life activities.

* **Military Service:** A person who has spent time serving in any branch of the military (retired or active). .

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