Job Details

Service Leader

At

Urbana

we are passionate about improving lives by helping people get the most out of cannabis. We are looking for people who take pride in caring for people, in providing exceptional customer service and ensuring that everyone feels welcome in our stores and lounges.

Our Service Leaders are included in our tip pool and earn some of the highest hourly rates in the industry.

We provide continuous cannabis education and are looking for team members who are curious about the science of cannabis. We are committed to our culture of learning and sharing what we learn with our customers and each other. If you don t have cannabis experience and you love taking care of people we d love to talk. Applicants with restaurant and hospitality experience are especially encouraged to apply.

Urbana was voted one most beautiful cannabis dispensaries in America, a top-10 dispensary in Northern California and One the best dispensaries to visit with your Mom (which says a lot about our service and style).

We have Service Leaders instead of Supervisors because we are committed to providing the most exceptional service and experience in the industry. We are committed to connecting with each customer, understanding what they want to get from cannabis and making recommendations based on our knowledge and experience.

Importantly, we are always looking for Retail Consultants with great cannabis knowledge to be leaders on our team!

If you love helping, being part of a fun, smart and committed team, and are committed to customer service please apply.

Applications submitted through the City of San Francisco Workforce Development site have priority consideration:



You can also apply directly through our Careers Website at



Skills & Requirements

Managing all shift activity on the sales floor for a team of 10-30Promptly and professionally handling customer service requestsCounting cash drawers for accuracyPerforming opening and closing checklists and reportsKeeping store shelves properly stocked and merchandisedAssisting with in-store promotionsMonitoring the store for loss prevention and cannabis compliance requirements (training provided)Problem solving POS and system issues as they arise

SKILLS & REQUIREMENTS

Cannabis industry experience is NOT a requirement but will move candidates to priority considerationMinimum 2 years of experience in retail, hospitality, lodging or front-line customer serviceAge 21 or overStrong communication skills and commitment to customer servicePOS experienceAbility to independently problem solve technical issuesHigh school diploma or GED equivalentWilling to work long days and weekends with a flexible work scheduleExperience with retail point of sale systems and cash handlingGoogle suite, Microsoft Word/Excel experience a big plusA sincere interest in learning about cannabis and the industry, and inspiring the team to do the sameProfessional and personablePositive, can-do attitude, solution-based thinker, organized and results-drivenTeam player, willing to do everything to support your co-workers and customersA genuine interest in helping people

COMPENSATION & BENEFITS

Rate: $23-$26 / Hour +Tips (Tips are currently averaging an additional $5 to $6 an hour)Health, dental, vision and life insurance benefitsTwo weeks paid vacationSemi-annual reviewsEmployee discountsOn-going trainingOpportunity to grow with our expanding business

You can also apply through our website at:



Recruiting and employment services for Urbana are provided by Good Living Services, Inc., an equal opportunity employer that conducts a routine background check on all applicants after making a conditional offer of employment. Benefits are subject to change and employer-sponsored insurance benefits are offered to full-time employees that have met the waiting period requirements of each applicable insurance carrier. We proudly support the San Francisco Equity Program. If you meet the criteria as an equity applicant at please inform us in your cover letter for priority processing.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Urbana is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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