Job Details

Job Title
Workplace Support Specialist

Job Description Summary
The Workplace Support Specialist is responsible for ensuring the smooth operation of office logistics, including client issue resolution, handling incoming shipments, and maintaining facility functionality. They must uphold a clean, safe, and productive workspace, providing professional assistance to employees and customers. This role involves answering calls, tracking projects, and coordinating visitor registration, all while adhering to company policies and procedures. Strong communication, multitasking, and problem-solving skills are essential, along with proficiency in Microsoft applications and general office administration.
Job Description

Job Posting Title:
Workplace Support Specialist

Job Description

Perform general office duties as required, including internal logistics, client problem-solving, receiving incoming shipping and more as needed.
Insure facilities are maintained in proper working order at all times and that repairs and maintenance are performed quickly, correctly and efficiently.

Maintain a neat, clean, safe, healthy, productive, and uninterrupted work environment.

Answer phone calls promptly and professionally, including calls to the main line, internal phone calls and internal help desk
Assist employees and customers in a professional, efficient, and courteous manner

Track projects via specialized applications and logbook

Provide professional, timely, courteous and accurate service to employees and customers
Be able to learn quickly and follow detailed instructions
Answer questions and solve problems independently by utilizing a variety of resources to provide accurate information.
Greet customers with a smile and maintain a tidy work area.
Welcome visitors and follow all visitor and Security procedures.
Support multiple service areas proficiently while maintaining expertise.
Follow the daily schedule closely, relieve team members for breaks and/or lunches as assigned.
Understand and follow tasks for all assigned areas.
Perform daily responsibilities with initiative (i.e. opening/closing tasks, stocking supplies, completing requests, meeting deadlines).
Be familiar with Cushman & Wakefield policies and procedures and Adobe policies and procedures as they relate to the position and job description

Maintain adequate stock of supplies/forms in customer areas

Complete reports in an accurate and timely manner.
Assist with special projects as requested.

Process domestic/international shipments

Assist and coordinate visitor registration for events, to include communication with event owners to ensure everything is ready in time for a given event.

Hiring Requirements

Ability to interact with a diverse group, to work as a team player and to take the initiative

Ability to interact with client and client employees, senior management, staff, and vendors as a service professional at all times
Ability to prioritize workload and multi-task job duties in a fast-paced work environment

Follow directions and policies
Professionalism and the ability to interact well with others
Flexible and energetic spirit
Exhibit motivation and initiative
Strong attention to detail

Strong written and verbal communication skills
Familiar with basic bookkeeping procedures
Good analytical skills
Provide consistently accurate service
Ability to follow through and to help with tasks as a team player
Ability to prioritize and multi-task job duties
Dependability and maturity strongly required
Perform mail services by delivering and processing shipments (FedEx, UPS, USPS)

Two to three years general office administration or closely related experience
Familiarly with Microsoft applications, especially Word, PowerPoint and Excel and a minimum typing speed of 35/wpm

Wear safety steel toe shoes/boots in designated areas
Ability to lift 40 pounds repetitively
Position requires frequent reaching, bending, standing, and sitting for prolonged periods

Operate company vehicles

Professional phone etiquette is necessary

Some overtime on short notice based on workload and priorities

EDUCATION

High School diploma or general education degree (GED).
College degree and/or related experience and training strongly preferred.

EXPERIENCE
Minimum of two years of experience (or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job)

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-###-#### or email ...@cushwake.com. Please refer to the job title and job location when you contact us.