Job Details

**Customer Consultant/Delivery Driver - The Apothecarium Capitola**

**Front of House | Capitola, CA | Full Time**

Job Description ****About The Apothecarium:****

The Apothecarium has carefully cultivated a work environment in which our team members are constantly challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us.

In return, we provide comprehensive training programs and development and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the richness that our employees bring to our team through their external pursuits, hobbies, and interests.

We raise our bar high at The Apothecarium in order to set the example of what a cannabis dispensary should be. That standard is one of the keys to our success and one of the many reasons why people wish to work here.

****Summary:****

We are looking for professional and efficient Customer Care Consultant/Driver to serve Capitola and neighboring customers and neighborhoods. The Apothecarium is a professional cannabis dispensary with a national reputation for excellence. Our Customer Care Consultant/Drivers are responsible for executing that same high level of customer service and compassionate care outside our dispensary walls. Customer Care Consultant/Drivers must love navigating the busy streets while representing The Apothecarium in a professional manner. Customer Care Consultant/Drivers will also be tasked with processing, packing orders for delivery, routing and operating dispatch software as well as consulting in-store when necessary.

** **Essential Job Duties and Responsibilities****:****

* Provide excellent customer service

* Communicate professionally and regularly with Team Members and Retail Managers

* Drive and deliver products from The Apothecarium to customers in our delivery territory

* Obey all local, state and federal traffic and driving laws

* Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements

* Prepare delivery vehicle for operation by inspecting general condition; check vehicle for damage and communicate any concerns to your supervisor

* Process, package and label orders in preparation for delivery

* Maintain delivery manifests and required Bureau of Cannabis Control documentation

* Maintain an accurate delivery and tip log

* Obtain precise payment for product by accepting cash or debit cards/Aeropay

* Ensure accurate cash handling, and register management

* Operate delivery dispatch software

* Facilitate communication to our delivery members via iOS devices

* Route and dispatch Customer Care Consultant/Drivers for deliveries

* Maintain product knowledge and share that knowledge with members and co-workers

* Inform, recommend, and select products for customer in-store depending on their individual needs

* Communicate the effects of and different types of cannabis to members

* Address and resolve customer complaints; escalate service issues in an expedient manner

* Assist with the housekeeping, cleaning, car maintenance, and upkeep of delivery vehicles

* Assist in opening and closing delivery order processing areas daily

* Maintain iOS devices and other necessary hardware

* Maintain strict confidentiality with customer information

**Additional Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Knowledge, Skills and Abilitie****s:**

* Ability to safely operate a motor vehicle

* Ability to manage time well

* Basic math skills for Point of Sale (POS) system and proficiency with cash and card handling

* Basic computer and information technology skills

* Ability to respectfully communicate with other team members and customers in all situations

* Ability to adhere to the highest customer service with staff and the public at all times

* Ability to maintain high standards in a fast paced, constantly evolving environment

* Ability to communicate clearly and effectively in all situations

* Possess a high level of organization, patience, and flexibility

* Knowledgeable on strains, genetics, growing and effects of cannabis and medication

* Demonstrated passion to serve the cannabis community and local neighborhoods

****Required Education and Experience:****

* Prior delivery experience. Previous delivery experience in SF highly desirable (1 year)

* Prior customer service experience. Experience working in the cannabis industry, retail, and/or hospitality industry highly desirable (1 year)

* Must be at least 21 years old

* Valid California Drivers License and clean driving record

* Bachelors Degree or equivalent in professional and life experience

* Must be able to pass a criminal background check

* Must be authorized to live and work in the U.S.

** **Physical Requirements****:****

* Must sit and stand constantly; walk frequently; reach and twist/turn with hands and arms; climb or balance and stoop, kneel, crouch or crawl

* Ability and license to operate a motor vehicle, follow all traffic laws, read and comprehend traffic signs

* Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds

* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

** **Work Environmen****t****:****

* Works primarily in a company vehicle, and occasionally in a busy retail environment. Execute deliveries in San Francisco using a company vehicle amidst traffic, pedestrians, construction, etc.

* This position is primarily located at 1850 41st Ave, Capitola, however, may require traveling to other office locations or off-site meetings as required by the job.

** **Compensation and Benefits****:****

* Competitive Rate of Pay

* Excellent Benefits Package (Health, Dental, Vision & 401K)

* Employee Assistance Program

* Staff Discounts

* Commuter Benefits (partially company sponsored)

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

**The Apothecarium is an Equal Opportunity Employer**

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Application Process:

Please visit our careers page at:

www.apothecarium.com