Job Details

LHH Recruitment Solutions is looking for a Senior IT Analyst a health and wellness company company located in the heart of San Francisco, who has a dynamic team that values innovation, efficiency, and the power of technology to solve problems.

This position is a Direct Hire, Full Time, W2, and Hybrid position (2 days on-site). Mainly reporting to HQ in SF. You'll support their offices locally and remotely, with occasional travel to 2 bay area sites.

What You'll Do:

As the Senior IT Analyst, you'll be the go-to person for all things tech. From Windows AD, Azure, and AWS environments to the nitty-gritty of audio-visual and telephony systems, you'll handle it all. Your typical day might include deploying servers, managing O365 services, troubleshooting hardware and software issues, and providing top-notch support to our users. With your expertise, our IT operations will run smoother than ever, ensuring productivity and tech harmony across the board.

Who You Are:

• A tech aficionado with a solid background in O365, Windows Server, Azure, and maybe even a touch of AWS.
• A problem-solver at heart, with a knack for troubleshooting and the patience to guide users through their tech troubles.
• An excellent communicator who can translate tech-speak into human language, making the complex understandable for everyone.
• A self-starter who's as comfortable working solo as you are collaborating with a team.
• Ready to juggle multiple priorities in a fast-paced environment, adapting as the needs of the business evolve.

Qualifications:

• A Bachelor's degree in a relevant field or equivalent professional experience.
• At least 5 years of network administration and helpdesk/IT Support experience.
• Experience in Windows AD (Microsoft Entra ID), Azure, and/or AWS Environment.
• Solid experience with Windows AD, Azure, AWS, server management, and monitoring.
• AV and Telephony: Knowledge in setting up and maintaining Poly AV systems, Microsoft Teams Rooms, Teams Voice, Mitel, and mobile devices.
• Office 365 Proficiency: Skilled in managing Exchange Online, Intune, SharePoint, Teams, and related user account permissions.
• Hardware Support: Capable of managing the lifecycle of user devices and peripherals, including troubleshooting and coordinating repairs.
• Communication: Strong ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• User Support: Demonstrated experience in offering technical support and training to end-users.
• Problem Solving: Effective at troubleshooting and resolving both hardware and software issues.
• Ticket Management: Experienced in using ticketing systems (Jira) to track and resolve issues efficiently.
• IT certifications or equivalent experience is preferred!
• Formal Industry experience in health in wellness preferred!

Expected Salary range: 135,000 - 155,000k + discretionary bonus

• Full Coverage Benefits for employee and dependents
• Commuter Reimbursement
• Health and Wellness Stipend
• Career growth opportunities