Job Details

**Description**

Back to the Roots is currently searching for an Order Fulfillment Specialist to join us in Oakland, California. We are looking for someone excited to join our passionate & energetic team to fulfill our mission of spreading the magic of gardening to every home in America.

ABOUT BACK TO THE ROOTS

Back to the Roots is America's #1 Organic Gardening brand, and the largest millennial gardening brand in the world!

It all started with a random fact heard in a college class: mushrooms could be grown on spent coffee grounds. Alejandro Velez and Nikhil Arora's mutual curiosity about urban farming brought them together and after successfully growing their own crop of mushrooms, they gave up their corporate job offers to become full-time urban mushroom farmers in Oakland, CA.

Back to the Roots has evolved from a college kitchen experiment into a passion for gardening and a mission to help a new generation grow, regardless of space or experience. With a wide range of gardening products from grow kits, to seeds, to live plants and raised beds - we want to help every family experience the magic and joy of gardening and growing their own food.

Our products are part of thousands of classroom curriculums nationwide, and sold in 10,000+ stores including Walmart, The Home Depot, Lowe's, Target, Amazon, Whole Foods, HEB, and Costco.

Each Back to the Roots team member contributes directly to the success of our mission. We pride ourselves on being a small-but-mighty team who work hard and have fun doing it.

To learn more, visit or check out our !

ROLE & RESPONSIBILITIES

We are hiring a talented and enthusiastic addition to our Operations team, to fill the role of Order Fulfillment Specialist. This role will work closely with the Director of Operations & Order Fulfillment Lead to manage our order fulfillment stream, respond to customers and vendors, work with our warehouses, support other internal company groups to make a fantastic customer ordering experience, and help us grow the business.

You have a passion for innovative analysis, processes that scale, and the wherewithal to develop findings and recommendations will take the numbers and communicate the impact. The ideal candidate will have a background in whole order fulfillment and an aptitude for both numbers as well as skilled at communication with various teams.

* Manage wholesale email inbox for incoming orders and inquiries relating to wholesale orders

* Navigate large customer-vendor portals (Walmart, Amazon, Target, Home Depot, Lowes, etc) to upload orders via CSV imports into web portals and Netsuite ERP system

* Email shipping documents to co-packers and co-manufacturers on a daily basis

* Work cross-functionally with logistics and manufacturing companies to ensure all packages and freight move in a timely manner to meet customer and supply chain needs

* Process shipment notifications and submit invoices for purchase orders

* Keep Netsuite data up-to-date by tracking shipments, recording order status, track purchase orders and deliveries

* Maintain an organized and up to date record of shipping documents

* Manage submissions and shipments for our Grow One, Give One program

* Seek process improvement strategies and implement tweaks to existing processes to save time, ensure accuracy, and simplify tasks

**Requirements**

Qualifications:

* Bachelor's Degree

* You strive to maintain Inbox Zero, with responsiveness and effective communication

* You thrive on small teams, in a dynamic and fast-paced work environment

* Quick learner who takes initiative to lead projects, identify problems, and offer solutions

* Willingness to take ownership of new tasks and problem-solve independently, but not scared to ask for help

* Extreme attention to detail, care in handling financial statements and customer orders

* Strong communication and relationship-building skills with customers and other teams within the organization

* Desire to innovate and bring fresh ideas to the table to improve operational processes and positively impact other departments

* Willingness to be scrappy and pitch in to help other teams (were small!)

* Demonstrated strong technical skills as outlined below

* Dedicated to our mission to reconnect every family & kid back to where food comes

Technical Skills:

* Familiarity with Google Suite (Gmail, Google Sheets, Google Docs, Google Drive)

* Demonstrated Microsoft Excel skills, ability to work with CSV imports/exports (Pivot Tables, VLookups, etc. a plus)

* Familiarity with online portals, online software (SPS Commerce, Shipwire, vendor portals, etc)

* Netsuite (or other ERP) experience strongly preferred

* Work is performed primarily at a desk

**Benefits**

* Full Medical, Dental, and Vision healthcare coverage

* Unlimited Vacation and Sick Days

* Commuter pre-tax mass-transit and parking

* 401(k) Retirement Plan

* Personal Cell Phone Reimbursement

* Company laptop