Job Type
Full-time
Description
Position Title: Membership Manager
Hours: Full-time (35-hour workweek); Hybrid (3 days in office / 2 days Telecommute)
Role Classification: Regular w/ Benefits
Exemption: Exempt
Reports to: Director of Advancement
Salary: Salary range $75,000 - $90,000
ABOUT THE GARDENS OF GOLDEN GATE PARK
The mission of Gardens of Golden Gate Park is to connect people to plants, the planet, and each other. Gardens of Golden Gate Park is a public/private partnership between the San Francisco Recreation & Park Department (RPD) and the San Francisco Botanical Garden Society (SFBGS) to jointly operate the Conservatory of Flowers, Japanese Tea Garden, and San Francisco Botanical Garden. A Lease & Management Agreement between RPD and SFBGS, approved by both the Recreation & Park Commission and the Board of Supervisors, sets the terms of the partnership. The agreement is a cooperative management agreement that outlines the roles and responsibilities for each partner. Key areas of responsibility for SFBGS include volunteer engagement, education, visitor experience, philanthropy, membership, marketing, and other functions. RPD is responsible for horticulture and facility management and maintenance, master planning and capital improvements conducted with SFBGS, and other functions. Together, RPD and SFBGS collaborate on collections management within the Gardens.
The Conservatory of Flowers is a national, state, and local landmark and a place of exceptional beauty. Built in 1879, the Conservatory was the first formal structure erected in Golden Gate Park and remains an internationally renowned icon, displaying and cultivating unusual plants to heighten awareness of the pressing need to preserve threatened rainforest environments.
The Japanese Tea Garden is the oldest operating public Japanese garden in North America. This garden provides visitors from around the world with an opportunity to experience the natural beauty, tranquility, and harmony of a Japanese-style garden and was originally created as an exhibit for the 1894 California Midwinter International Exposition.
San Francisco Botanical Garden opened in 1940 and is a 55-acre living museum within Golden Gate Park, showcasing 8,000 different kinds of plants from around the world. San Francisco's oceanic climate with cool dry summers, mild wet winters, and presence of fog allows the Garden to grow a diverse array of species from around the world.
POSITION SUMMARY
The Gardens of Golden Gate Park are at an exceptional time in their history as the organization gears up for continued growth. Plans are underway to prepare the organization for a significant comprehensive campaign to fund a recently developed strategic plan. The Gardens' newly formed Advancement department combining Marketing and Communications and Philanthropy is looking to hire a cohort of new team members to build a powerful group that can help take the Gardens to another level of excellence and achievement. The Gardens launched a new brand and a new website this past fall, but the membership program still needs its own fresh new strategy, look and feel, and to be relaunched.
Reporting to the Director of Advancement, the Membership Manager oversees and grows a household membership program comprising over 7,000 households and manages the annual giving program. This position entails leading member acquisition, renewal, and upgrade activities through various channels such as direct mail, digital efforts, and in-person solicitations. The Membership Manager will collaborate on developing and executing strategies to achieve The Gardens' goal of consistently generating over $1 million annually in fund giving and membership growth. The Membership Manager will supervise and collaborate with a Philanthropy Coordinator, delivering high-quality service to members throughout their membership journey, including joining, renewing, upgrading, and enjoying the Gardens they support. Furthermore, the Membership Manager supports membership outreach activities by providing guided messaging and coaching to various teams, including the Visitor Experience team.
Requirements
PRIMARY RESPONSIBILITIES